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Tasks Disappeared

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Kate Michaud

24 Feb, 2015 07:20 PM

All of my Tasks for a certain Project just disappeared. How can I fix this?

1. Support Staff 1 Posted by Seth B on 24 Feb, 2015 07:26 PM

   

   Hi Kate,

   Without looking at the project I can't quite say. However, in this scenario only two things could have happened...

   1 - You marked the tasks or list as complete. You can check this by visiting the Project page, clicking the Filter Tasks button, and selecting the control that says something like "Show Archived" (not in front of my computer right now so can't recall the exact text - sorry)

   2 - You, or someone else mistakenly deleted a task list - removing all tasks within. If this happened unfortunately there is no "undo" currently.

   Let me know if I need to look at this in more depth by responding with the project name.

   - Seth

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2. 2 Posted by Kate Michaud on 24 Feb, 2015 07:33 PM

   

   Thanks Seth, looks like they'd somehow been archived. Weird because I know
   I didn't do it, and the 6 other employees here also said they didn't do it.
   Some kind of glitch I guess.

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3. Support Staff 3 Posted by Seth B on 24 Feb, 2015 08:18 PM

   

   Kate,

   Also keep in mind that if you invoice for tasks - that only have a “flat fee” applied, and no hourly rate - the system will automatically archive them to prevent them from being “double billed”.

   Best,

   — Seth

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4. 4 Posted by Kate Michaud on 24 Feb, 2015 09:45 PM

   

   Yep I know about that, but we definitely didn't invoice for anything
   related to that project (that particular project is entirely internal, so
   no billing). Must've been a glitch; maybe worth you guys checking it out.

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