invoices not resending?

Dori Mondon-Freeman's Avatar

Dori Mondon-Freeman

21 Mar, 2019 04:32 PM

Hi - usually my invoices resend automatically when not paid.

I've been floored with illness for a week and a half (school-aged child brought home the plague) and didn't even notice my invoices didn't resend - thought all three invoiced people must have had a brainfart. just logged in and noticed they hadn't even been resent automatically as usual. I have changed nothing. Anything changed?

  1. Support Staff 1 Posted by Seth B on 23 Mar, 2019 08:27 PM

    Seth B's Avatar

    Hi Dori, sorry to hear you’ve been under the weather — and hope you’re feeling better this weekend. I looked at two of the invoices you have outstanding, and I believe I’ve figured out the issue with these specific cases.

    Our reminder code is dependent on you sending an invoice when it’s first created. If you’ve not sent an invoice previously, the reminder won’t be triggered. I initially made it behave this way to not annoy people with a reminder who might not have received the first notice.

    I realize this might be confusing and I should do a better job of making that clear inside the application.

    — Seth

  2. 2 Posted by Dori Mondon-Fre... on 25 Mar, 2019 10:44 PM

    Dori Mondon-Freeman's Avatar

    Feeling much better, thanks! Weirdest flu ever - didn't feel "horrible",
    just fatigued beyond belief. Was really worried I'd developed an
    auto-immune something or other. Very grateful that I haven't.

    To clarify, i DID send out invoices on March 12th - but they apparently
    never actually sent (though I received a copy in MY inbox, as I always
    send them to myself as well). I did it the same way as always, and it's
    been a couple of years so I've got it down, lol - but, since the
    original never went out, a reminder was not sent, either. Not sure why
    it didn't register that I didn't originally send those invoices on March
    12th, as I did nothing different - but because CBA didn't "see" that,
    the reminder also didn't go out. I had to resend them manually.


    One other question while I have you here - I have a client whose credit
    card ceased working with stripe long ago - so she manually pays me with
    paypal. Is there a way to set individual payment methods for different


  3. Support Staff 3 Posted by Seth B on 30 Mar, 2019 06:35 PM

    Seth B's Avatar

    Dori, not too sure unfortunately about the Stripe thing. There is no way to set other methods of payment within the app, and probably won’t be for the foreseeable future.

Reply to this discussion

Internal reply

Formatting help / Preview (switch to plain text) No formatting (switch to Markdown)

Attaching KB article:


Attached Files

You can attach files up to 10MB

If you don't have an account yet, we need to confirm you're human and not a machine trying to post spam.

Keyboard shortcuts


? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac