cashboard shows a popup saying I can pay my invoice online but . . .

Eric osman's Avatar

Eric osman

21 Sep, 2020 02:20 AM

The attachment on this message shows a message from cashboard saying that I can pay the invoice online.

But there's nothing to click on that I can find for actually paying the invoice online.

If cashboard is not really allowing me to pay online, I suggest it not show that message claiming that it does allow it.

Thanks. /Eric Osman at rcn dot com

  1. Support Staff 1 Posted by Seth B on 21 Sep, 2020 02:25 AM

    Seth B's Avatar

    Hi Eric! Sorry for the confusion…

    Since you’re a client, your service provider has to enable credit card payments for that to work!

    Please reach out to Brian Plummer directly and ask them to enable credit card payments!

  2. 2 Posted by Eric osman on 21 Sep, 2020 12:07 PM

    Eric osman's Avatar


  3. 3 Posted by Eric osman on 21 Sep, 2020 12:09 PM

    Eric osman's Avatar

    > hi Seth. Thanks so much for responding. My suggestion still stands, of not putting a pop-up saying I can pay the bill online with your cash board when I actually can’t. At this point, I will not ask my supplier to enable credit card payments on your cash board site, because I asked him that once, and he said that your cash board will charge him money to do that. That’s understandable, but I do suggest the cash board be more clear about its pop-ups and not say that payment option is available when it’s not. thanks

  4. Support Staff 4 Posted by Seth B on 21 Sep, 2020 03:53 PM

    Seth B's Avatar

    Thanks for the feedback Eric!

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