Security issue

Jeremy Tarlow's Avatar

Jeremy Tarlow

24 Jul, 2020 05:38 PM

Hello,

My computer will not allow me to log into Cashboard today.

When I click on the "log in" link, I get this:
Your connection is not private
Attackers might be trying to steal your information from northriverenterprises.cashboardapp.com (for example, passwords, messages, or credit cards). Learn more
NET::ERR_CERT_AUTHORITY_INVALID

I've tried different browsers and get the same NOT SECURE warning. I could log in fine yesterday.

  1. Support Staff 1 Posted by Seth B on 24 Jul, 2020 08:46 PM

    Seth B's Avatar

    Hi Jeremy, thanks for bringing this to my attention. We recently updated our SSL certificate so it should be valid, but there’s always the chance there’s a misconfiguration.

    Can you help me by letting me know what browser and operating system you’re using?

  2. 2 Posted by Veterinary Team on 24 Jul, 2020 08:49 PM

    Veterinary Team's Avatar

    Thank you Seth,

    The problem seemed to be with my WIFI, as I had the same problem on my
    computer and on my phone when using the WiFi, but not when on my phone
    using cellular data.
    Regardless, the problem seeked to correct itself.

    Thank you,

    Jeremy

  3. Support Staff 3 Posted by Seth B on 25 Jul, 2020 12:05 AM

    Seth B's Avatar

    Awesome! Glad it worked itself out!

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