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Publishing key

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Leah Christie

21 Feb, 2021 10:07 PM

I’m trying to make a payment and is saying I have not set up a valid publishing key??? What does this mean?

1. Support Staff 1 Posted by Seth B on 21 Feb, 2021 10:10 PM

   

   Hi Leah, are you trying to make a payment on an invoice? If so can you please send me a copy of that?

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2. 2 Posted by Leah Christie on 21 Feb, 2021 10:18 PM

   

   See below

   • 123AA5AD-12AE-4C14-88D6-95FFFF31DDC2.jpeg 344 KB
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3. 3 Posted by Leah Christie on 21 Feb, 2021 10:18 PM

   

   Yes I’m trying to make a payment

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4. Support Staff 4 Posted by Seth B on 21 Feb, 2021 10:21 PM

   

   Thanks Leah, just for transparency you’re talking to Cashboard Support, which is the software Hannah is using. I’m going to reach out to Hannah May and try to get this resolved with her! Will be in touch ASAP.

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