Missing Items in Cashboard
Hello there,
We've been using cashboard since 2008 and recently ive noticed that entries and "tasks" are missing. when doing a search for them - they're not located anywhere in the system. I checked the activity log and there are major date gaps and things that either werent recorded or are also missing. This proposes a bit of concern as we are a website development company and ALL of our time is entered in this management tool. I can assure that the items have not been deleted as we dont delete tasks, but archive them instead. Does the company process backups or have any kind of recovery team?
Any suggestions would be greatly appreciated.
Thank you,
Jamie Krum
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Support Staff 1 Posted by Seth B on 09 Mar, 2017 08:24 PM
Hi Jamie, that is a bit alarming — but in 10 years of service we have no history of data loss.
Do the missing time entries correlate with one project, or multiple projects? More information might be helpful in determining exactly what’s going on.
One thing to keep in mind is that tasks/time will be deleted if their associated projects — or project lists that contain them — are deleted. I’ve run into a few instances of people mentioning things like this, where it turned out someone in their company deleted a project by mistake. Unfortunately in the current version of Cashboard, when something is gone — it’s gone forever.
I understand this isn’t the most flexible solution and I’m working towards removing that issue in future Cashboard releases. I'm putting the finishing touches on an “undelete” feature which will be in place soon, but sadly I can’t offer that to you today.
We do keep system-wide backups, but performing a data restore at an account-level is currently beyond the scope of what we’re doing. The system-wide backups are more there in case of catastrophic failure (data center burning down, etc).
— Seth
2 Posted by Jamie Krum on 10 Mar, 2017 02:17 PM
Hi Seth,
oh no. I truly hope one of the employees isn't deleting stuff. Major no-no. It's bizarre because there are projects missing hours and projects missing altogether. I checked the activity log and there was no trace of anything being deleted. Does the activity log keep track of that? If not, is that something you plan to implement? I feel that it would serve well in a situation like this. Thankfully, I do cashboard exports every week day so, hopefully I can just re-enter them using the excels.
I appreciate all of your help!
Regards,
Jamie Krum
3 Posted by Jamie Krum on 10 Mar, 2017 08:13 PM
Hi Seth,
Something else that appears to be happening for one of the employees here is once they start the timer for a certain tasks, it automatically is stopping after a minute. After the first time instance, I made sure the employee wasn't accidentally stopping the timer. Much to my surprise, he wasn't. It appears something goofy is going on with cashboard. Is there an automated featured that we aren't aware that could be causing this?
I appreciate your help!
Thank you,
Jamie Krum
Support Staff 4 Posted by Seth B on 11 Mar, 2017 12:34 AM
Hi Jamie, responses inline...
No, we don't keep track of who deletes things, but the undelete feature I mentioned previously will handle situations like this just fine. I hope to have that ready to go in a month or so.
There are two things that could cause this
You've got Cashboard setup to "round up" to the nearest minute (Settings > Preferences > "General" Section) — so if you start and stop a timer this would be the expected behavior. There's nothing weird going on with timers that I know of currently. I logged into your account just to double-check and it looks to me that it's working fine.
If you can sit down with your co-worker and watch them start/stop a timer that would be helpful. Also, if you can provide any information on what browser they're using and the version I can have a deeper look into this.
If you feel after direct observation that there's really an issue, and it's not a case of one of the issues as I described above please let me know.
Best regards,
5 Posted by Jamie Krum on 13 Mar, 2017 01:46 PM
Seth,
Thank you for your detailed response. The employee is not doing any of the possible mentioned actions. I witness the timer go off after the employee started and we recorded his screen during his session in cashboard. Roughly at 0:24 he begins his entry. Ive attached the recording to this thread. He is using Firefox 52.0 (32-bit).
I appreciate your help
Regards,
Jamie Krum
Support Staff 6 Posted by Seth B on 14 Mar, 2017 12:03 AM
Jamie, I see exactly what’s going on.
The issue here is that the employee doesn’t need to click the already running timer to stop it. Starting a new one will stop the other one — but it just takes a little bit for it to update. What’s happening is they’re starting a new timer, which automatically stops any running timers. Before the screen updates to show the already running timer is stopped, they’re clicking on it, which in effect “toggles” it back on, and stops the brand new timer.
This illustrates we need to do a better job updating running timers immediately.
The solution here is either to stop the already running timer first, or just start the new timer and don’t click the previously running one.
I appreciate the video, it definitely helps illustrate a case I didn’t think of.
Best regards,
- Seth
7 Posted by Jamie Krum on 14 Mar, 2017 03:36 PM
Good Morning Seth,
Ahhhh! Thank you so much. We were going crazy over here! I appreciate all of your help and patience while dealing with us, "simpletons". I hope you have a nice day!
Regards,
Jamie Krum
Support Staff 8 Posted by Seth B on 14 Mar, 2017 06:20 PM
Jamie no problem at all. And it's really a failing of the design, nothing either of you did! Thanks again for the video. It'll really help improve that part of Cashboard.
9 Posted by Jamie Krum on 14 Mar, 2017 06:44 PM
You bet :)
Thank you!
Feel free to close this. Have a nice day!