Comments are not mailed to new contact in Client company

Stef Andries's Avatar

Stef Andries

10 Apr, 2019 03:58 PM

1) Invoice was sent out as schedulded
2) A new (2nd) contact was added to the Client company
3) Comment on invoice was added by me ("thank you for your payment")
4) Only first contact gets email about comment, not recently added person.
(note: if I resend the invoice, I do get option to send to 2nd contact and email is received fine)

Q1) Is it correct that the invoice "remembers" only the first contact and therefore ignores the second contact?
Q2) Would this problem be solved when I create a new (manual or scheduled) invoice?

  1. Support Staff 1 Posted by Seth B on 12 Apr, 2019 10:52 PM

    Seth B's Avatar

    Hi Stef,

    Yes on both of your questions.

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