Website Down
Hello:
Unable to access anything beyond the login screen, see attached for the error message.
-
Screenshot_2025-05-15_072307.png
35.2 KB
Screenshot_2025-05-15_072307.png
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1 Posted by Pete Souza on 15 May, 2025 10:17 PM
Same issue here, where is support? I need to send out an invoice today.
2 Posted by OS Ignite, Inc. on 20 May, 2025 05:02 PM
This error has resurfaced today. It was intermittent for a bit this morning but it's fully offline now. Thanks in advance.
Support Staff 3 Posted by Ben Curren on 20 May, 2025 06:34 PM
The site is back up and we're monitoring it. We keep having
intermittent issues with our database. We continue to debug and find the
root cause. The site is back up and running - for now. Sorry for the
inconvenience.
4 Posted by OS Ignite, Inc. on 20 May, 2025 08:59 PM
Hi Ben:
Thank you for the reply. I'm still unable to access it, same result on my end.
Support Staff 5 Posted by Ben Curren on 20 May, 2025 09:40 PM
Yes, sorry about that. We're working on a permanent solution right now.
Site had to be taken down to repair. Should be back shortly but I don't
have an exact ETA yet.
6 Posted by Mike Katulka on 21 May, 2025 02:38 PM
Seeing the site down again today, same error. Hope you can resolve, patch etc.
Support Staff 7 Posted by Ben Curren on 21 May, 2025 06:59 PM
Hi Mike. We've found the error. Looks like some corruption in the database.
We're rebuilding the server and it should be back up today. Sorry for the
inconvenience.
8 Posted by Karen Bush on 21 May, 2025 11:49 PM
Hello - the site keeps going up and down for me intermittently. Any timeline on when this will be resolved?
9 Posted by Tracy Pyke on 22 May, 2025 01:22 AM
The site is down again. May 21 8:22 pm CT.... what is going on?
10 Posted by OS Ignite, Inc. on 22 May, 2025 07:39 PM
Hey Ben:
We have some data loss, so I'm wondering if you're still working on this or if we should start rebuilding. Please advise.
FYI, there's one missing payment for sure. It was paid on 5/20 for deposit invoice #4488. I know there's a missing invoice too for the same client and I"m still investigating for others...
Thank you!
11 Posted by Ben Curren on 22 May, 2025 11:05 PM
Hi. Yes, there is about a days worth of data missing right now. We're working on recovering it. I think we'll be able to so please hold tight on back filling. I'll know for sure by the end of day on May 23.
I realize how inconvenient this is. We had a disk failure which cause some corruption in our database logs. We had to restore from backup and manual are piecing together the diff.
12 Posted by Ben Curren on 23 May, 2025 08:54 PM
Data should be fully recovered now. Please check out your account and verify. If you are still having issues please let me know at [email blocked].
13 Posted by tpyke tafgraphi... on 23 May, 2025 09:51 PM
Will do
Tafgraphics Design Studio, Inc 1-210-570-6045
1-408-593-4109
On May 23, 2025, at 3:54 PM, Ben Curren <[email blocked]> wrote: