tag:help.cashboardapp.com,2012-10-23:/discussions/problems/4536-estimates-and-invoices-getting-stuck-in-spamCashboard: Discussion 2023-04-20T19:24:22Ztag:help.cashboardapp.com,2012-10-23:Comment/586894122023-04-20T19:16:10Z2023-04-20T19:16:10ZEstimates and Invoices getting stuck in spam<div><p>Hello Karen, I'm sorry to hear that 😞</p>
<p>I'm curious, is this all clients, or a select handful?</p>
<p>There are two ways I know of to accomplish what you're after – having your<br>
clients whitelist/allowlist our Cashboard email address, or you sending the<br>
invoices manually from your email address. Because it's difficult to<br>
instruct clients to allowlist email addresses and act as tech support I'd<br>
suggest the second option.</p>
<p>You can download the PDF of your invoice, then email it directly from your<br>
address. Please let me know if this solves the issue!</p>
<ul>
<li>Seth</li>
</ul></div>Seth Btag:help.cashboardapp.com,2012-10-23:Comment/586894122023-04-20T19:19:25Z2023-04-20T19:19:25ZEstimates and Invoices getting stuck in spam<div><p>Hi! It has been a few different clients - some who have received invoices and estimates from me before via cashboard and some who are brand new, which makes it surprising. I can send directly from my email address in the future via PDF, I was just wondering if there had been any back end updates from your team that might have caused the issue as it is new for me - previously everything delivered just fine.</p></div>Karen Bushtag:help.cashboardapp.com,2012-10-23:Comment/586894122023-04-20T19:24:22Z2023-04-20T19:24:22ZEstimates and Invoices getting stuck in spam<div><p>Thank you for more clarity on the topic. We have made no recent updates to<br>
the system, but are monitoring the email server for abuse and spam and will<br>
update you if there are any upcoming changes!</p></div>Seth B