Error message when I want to access the platform

Nacho's Avatar


18 Apr, 2023 11:53 AM

Hello, I've been unable to access my invoice user all morning. I need to fix the problem as soon as possible. Thank you.

  1. 1 Posted by Ben Curren on 18 Apr, 2023 02:09 PM

    Ben Curren's Avatar

    The site is back up and running. Over the next month we'll be improving our hosting and ensuring we have more redundancy to ensure this is less likely in the future.

    - Ben

  2. 2 Posted by CPA Design on 18 Apr, 2023 02:13 PM

    CPA Design's Avatar

    Well done Ben, so glad it's returned. I have to say it's an incredibly reliable website, which is really important to me personally.

    Just while I have your attention, can you give any assurances that the service won't simply disappear one day? I'm not sure about other users, but it would financially cripple me if it did, as I would lose all evidence of work done on many projects.

    Many thanks and keep up the great work.

  3. Support Staff 3 Posted by Ben Curren on 18 Apr, 2023 02:22 PM

    Ben Curren's Avatar

    Thank you for the kind words! Not only will it not disappear, we're going
    to make some improvements shortly. Please share any thoughts or
    suggestions. I'd love to hear what we can do to improve Cashboard for your

  4. 4 Posted by CPA Design on 18 Apr, 2023 07:00 PM

    CPA Design's Avatar

    Hi Ben,

    You're very welcome!

    That's very reassuring to hear, when the system went down and I went to the
    support, I noticed one answer from February where Seth mention it's only in
    maintenance mode. That is completely understandable because to my mind,
    there's nothing wrong with the system that comes to mind. After many years
    (perhaps 8+!), I've become very used to the layout and how it works.

    Next time I think of a way it can be improved, I'll be happy to pass it
    onto you.

    Many thanks,

    Chris Aylward
    *CPA Design*
    *#Surveys #Architecture*
    *#Construction #Visualise*

    *T.* *01892 838 851*
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