Email deliverability

Mike Witherspoon's Avatar

Mike Witherspoon

07 May, 2013 02:49 AM

Hey Seth,

I hope you are doing well. I periodically get feedback from our customers that Cashboard emails get eaten by their spam filters. It also just so happens that I was doing some research on Mandrill.com and Sendgrid.com(MailChimp is a client). I was wondering if other folks have email deliverability issues and if using one of the services above is a viable option for Cashboard.

Cheers,

Mike

  1. Support Staff 1 Posted by Seth B on 07 May, 2013 02:56 PM

    Seth B's Avatar

    Hi Mike,

    This is an issue that comes up every so often - but I believe we've done everything possible to make our emails deliverable, including using Sender Policy Framework, and attempting to modify the body of our emails so they're not flagged as spam.

    Unfortunately this isn't a thing that we can ever get 100% right, and even using SendGrid.com won't solve it.

  2. Seth B closed this discussion on 07 May, 2013 02:56 PM.

  3. Mike Witherspoon re-opened this discussion on 07 May, 2013 04:20 PM

  4. 2 Posted by Mike Witherspoo... on 07 May, 2013 04:20 PM

    Mike Witherspoon's Avatar

    Good to know about SPF. This is a new research topic for me. I'm supposed
    to be an expert by Thursday;)

  5. Support Staff 3 Posted by Seth B on 07 May, 2013 04:22 PM

    Seth B's Avatar

    If you learn any great insights please share. I've burned a good 80 hours on this topic with limited success and it's one of my biggest pet peeves :D

  6. 4 Posted by Mike Witherspoo... on 08 May, 2013 09:22 PM

    Mike Witherspoon's Avatar

    Seth,

    Not sure if you've implemented DKIM <http://dkim.org/> yet, but that may be
    helpful. And a link to a blog
    post<http://blog.sendgrid.com/how-to-authenticate-your-email-in-5-steps/>I
    came across in my research.

    Cheers,

    Mike

  7. Support Staff 5 Posted by Seth B on 09 May, 2013 08:45 PM

    Seth B's Avatar

    Thanks Mike - yes fully aware of DKIM and I believe we're doing that as well. I appreciate the link & will check it out.

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