Edit exchange rate

Kimi See  Tai's Avatar

Kimi See Tai

13 Feb, 2017 05:14 PM

Hi, I'm having an issue when both my currency (TTD) and my client's currency (USD) are displayed.
Your help section suggests the following "These translated figures are calculated automatically, using the day's latest exchange rate. We download exchange rates once per day." However, since about August 2016, the current rate has been about $6.7 ttd to $1usd but your rate is showing at 6.32! How can we fix this?

Kind regards,

  1. Support Staff 1 Posted by Seth B on 13 Feb, 2017 06:11 PM

    Seth B's Avatar

    Hi Kimi,

    Sorry about that — it looks like our rates are a bit out of date. I went in and manually corrected the exchange rate for you.

    Please let me know if you need anything else.

    — Seth

  2. 2 Posted by Kimi See Tai on 14 Feb, 2017 02:50 PM

    Kimi See  Tai's Avatar

    Lovely! Thanks Seth.

Reply to this discussion

Internal reply

Formatting help / Preview (switch to plain text) No formatting (switch to Markdown)

Attaching KB article:


Attached Files

You can attach files up to 10MB

If you don't have an account yet, we need to confirm you're human and not a machine trying to post spam.

Keyboard shortcuts


? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac