Handling bad debt

Danni Bennett's Avatar

Danni Bennett

24 Mar, 2016 12:37 PM

What do you do with an invoice that is unpaid and is going to remain unpaid? (For example, the company who owed it has gone out of business.)

  1. Support Staff 1 Posted by Seth B on 24 Mar, 2016 05:55 PM

    Seth B's Avatar

    Hi Danni,

    Sorry to hear that you’ve got a deadbeat client. That always was a pain when I was freelancing!

    While we don’t have an official feature that supports this, what you can do is add an item to the invoice with a negative amount in the “flat fee” box that offsets the entire invoice. This way you can zero it out, but still keep it in the system.

    I’d also add something to either the “invoice id” or “notes” box to let you know that it’s a bad invoice. This way when you see it in the future you’ll know off-hand why it’s zero.

    Best regards,

    - Seth

  2. 2 Posted by Danni Bennett on 25 Mar, 2016 02:00 PM

    Danni Bennett's Avatar

    Seth,
    That worked like a charm! Not sure why I didn't think of that.

    Thank you!
    Danni

  3. Support Staff 3 Posted by Seth B on 25 Mar, 2016 07:47 PM

    Seth B's Avatar

    Glad it worked :)

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