Why do I not receive client comments email notification

Lucien Stephan's Avatar

Lucien Stephan

30 Nov, 2015 07:16 PM

Why did the clients comments on an invoice I created and sent, not get emailed back to me but to the account owner?

Thank you,

Lucien

  1. Support Staff 1 Posted by Seth B on 30 Nov, 2015 11:53 PM

    Seth B's Avatar

    Hi Lucien,

    All email notices get sent to the account owner by default. I’m fairly sure we also add you as an “interested party” when sending/creating an invoice, but I’d have to look at the code and the invoice in question to be absolutely sure. I haven’t cracked that bit of the source for awhile. Can you point me to the invoice you’re talking about so I can take a look?

    - Seth

  2. 2 Posted by Lucien Stephan on 01 Dec, 2015 12:08 AM

    Lucien Stephan's Avatar

    Hi Seth,

    Thank you for getting back to me. I sent out a multi-Invoice at 11:08 am
    today, Monday 30th, and the client made a comment on the invoice at 12:30pm
    on the same day (today) . I created the invoice and sent it and only my
    wife (Jennie) got the email notification.

    This multi-invoice include invoice 78 and 80.

    Thank you

    Lucien

  3. Support Staff 3 Posted by Seth B on 01 Dec, 2015 12:13 AM

    Seth B's Avatar

    Appreciate the extended information - thanks! I took a look at that specific bit of code, and it appears unless you’re sending a copy of the invoice to yourself we’re not adding the sender (you) as an interested party - which would prevent you from receiving followup notices via email when your customers comment.

    For now, a way around that is to ensure you also send a copy to yourself.

    If you in fact, did do that we should have sent out a followup notification. You might want to double check your spam folder just to be sure it’s not in there.

    In the meantime, I’ll add this to the list of minor bugs we need to look at.

    Sorry for any confusion caused by this.

    - Seth

  4. 4 Posted by Lucien Stephan on 07 Dec, 2015 05:17 PM

    Lucien Stephan's Avatar

    Thank you for the workaround.

    Cheers,

    L

  5. Lucien Stephan closed this discussion on 23 Mar, 2017 07:01 AM.

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