html format for email

jeremie dejonghe's Avatar

jeremie dejonghe

06 Apr, 2013 12:29 PM

It s possible to send html email instead of txt format. How can i add a signature in my email. Thank a lot

  1. Support Staff 1 Posted by Seth B on 07 Apr, 2013 08:03 AM

    Seth B's Avatar

    No, Cashboard only sends plain text emails at this time.

  2. Seth B closed this discussion on 07 Apr, 2013 08:03 AM.

  3. jeremie dejonghe re-opened this discussion on 09 Apr, 2013 05:05 PM

  4. 2 Posted by jeremie dejongh... on 09 Apr, 2013 05:05 PM

    jeremie dejonghe's Avatar

    This is unfortunate, because some signatures include pictures and suddenly it does pas.La font used in emails is quite ugly :)
    Why this choice of plain text

  5. Support Staff 3 Posted by Seth B on 09 Apr, 2013 07:51 PM

    Seth B's Avatar


    Plain text is easier for everyone to deal with and customize than HTML.

    We might consider sending HTML email from the service in the future but for now it will remain text.

  6. Seth B closed this discussion on 09 Apr, 2013 07:51 PM.

  7. jeremie dejonghe re-opened this discussion on 10 Apr, 2013 07:51 AM

  8. 4 Posted by jeremie dejongh... on 10 Apr, 2013 07:51 AM

    jeremie dejonghe's Avatar

    In this case it is not possible to foresee the possibility for the customer to manage its service stmp (via mandrill or otherwise) or carément cashboard integrate with mailchimp or other?
    This will permit you to no longer manage the sending of mail. Which is probably the cause of this choice?

  9. Support Staff 5 Posted by Seth B on 10 Apr, 2013 09:13 AM

    Seth B's Avatar

    "Sending" of the email is very easy and has nothing to do with this decision. We might include HTML emails at a later date, but for now, it's much easier for customers in general to customize the the plain text templates.

    Specifically, some customers would like if we sent the actual invoices via HTML - instead of being simply sent a link to our site.

    However, HTML emails must be formatted in an especially strict manner. Since we allow full customization of our HTML documents, it presents a problem, as customers could shoot themselves in the foot by sending ugly/malformed emails.

    For now we're simply deciding to act on this at a later date.

    Thanks again for your feedback and interest in our product.

  10. 6 Posted by Josh Paschall on 24 Sep, 2013 08:32 AM

    Josh Paschall's Avatar

    As a web designer and developer, I would very much like the option to enable html emails vs. plain text. Is there any planned timeline at all for adding this as at least an optional feature for those who can manage it?

  11. Support Staff 7 Posted by Seth B on 24 Sep, 2013 04:15 PM

    Seth B's Avatar

    Hi Josh, no that feature is not on the table at the moment.

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