Issuing a refund to customer

Dave Reilly's Avatar

Dave Reilly

03 Apr, 2013 05:51 PM

I want to refund a customers deposit that still has an open invoice. How do I do that?

  1. Support Staff 1 Posted by Seth B on 03 Apr, 2013 05:58 PM

    Seth B's Avatar

    Dave,

    We really don't have a notion of "refunds" in the system...but you could issue them an invoice with a negative amount if you need some sort of documentation / paper trail.

  2. 2 Posted by Arielle Walrath on 30 Dec, 2013 09:10 PM

    Arielle Walrath's Avatar

    I would love to see a "refund" feature. Occasionally my company will issue a refund to a customer for any number of reasons—changes in scope, overpayment, error on an invoice, etc.—and we want and need an accurate record of all payments in the amounts they were received, where they were applied (or refunded), and customers' resulting account balances (not to mention, the refund may encompass just part of a payment or parts of more than one, so just deleting the original payments doesn't work for us).

  3. Support Staff 3 Posted by Seth B on 30 Dec, 2013 11:53 PM

    Seth B's Avatar

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