Erik Baetens's Avatar

Erik Baetens

19 Sep, 2020 12:15 PM

I noticed that the payment date is always moving every month and always on a lower date.
The end result is that we paid at least one month twice.
Can you check and give us the reason why this is moving ? Why not on fix day in the month ?

  1. Support Staff 1 Posted by Seth B on 21 Sep, 2020 02:14 AM

    Seth B's Avatar

    Hi Erik! Our payment plans are once every 30 days I believe.

  2. 2 Posted by Erik Baetens on 21 Sep, 2020 08:28 AM

    Erik Baetens's Avatar

    Hello Seth,

    But when we agreed the conditions, it was a price per month. So I’m expecting then one invoice per month around the same day.
    This is a creative way to change it in “every 30 days”.

    Kind regards,


  3. Support Staff 3 Posted by Seth B on 21 Sep, 2020 05:11 PM

    Seth B's Avatar

    Erik, I apologize for the confusion, but this is the way it’s always been. If you feel deceived by this I’m more than happy to extend your company a credit to offset the difference.


    — Seth

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