Solution to avoid clients replying to invoice emails

CPA Design's Avatar

CPA Design

06 Dec, 2013 02:10 PM

Hi there,

I was just wondering, when clients receive invoice emails from the CB system, can the text "## REPLY ABOVE THIS LINE to comment via email ##" be removed, so that I can add "please do not reply to this email" to the template instead? I only ask because emails are sent from a random CB email address, so email replies wouldn't be received by me.


  1. Support Staff 1 Posted by Seth B on 06 Dec, 2013 03:30 PM

    Seth B's Avatar

    Chris, no that's not possible.

    Also, your understanding of the email system is a bit off. What happens is that everyone replies to a unique email address, then we store those comments on your invoice and forward the email to all interested parties.

    Point is, you will get their responses — but they'll also be logged by Cashboard.


    — Seth

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