Billing trouble

Justin Tschetter's Avatar

Justin Tschetter

01 Oct, 2018 01:22 PM

I am trying update my billing info for my credit card but I get a pop up saying the the expiration date is an integer. I enter it as 02/19 and I've tried 02/2019. My acct will be cancelled tomorrow if I don't get this cleared up.

  1. Support Staff 1 Posted by Seth B on 07 Oct, 2018 06:29 AM

    Seth B's Avatar

    Hi Justin, apologies for the delay in getting back to you. It looks as if your payment went through successfully on October 1st. How were you able to resolve the problem?

    - Seth

  2. 2 Posted by Justin Tschette... on 07 Oct, 2018 02:09 PM

    Justin Tschetter's Avatar

    I was using my phone to make the payment when I was having troubles. I
    logged on with my laptop computer and it would allow the billing info to be
    accepted. It must have something to do with entering the info from my phone.

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