to Cashboard

Home → Questions →

Billing trouble

Justin Tschetter's Avatar

Justin Tschetter

01 Oct, 2018 01:22 PM

I am trying update my billing info for my credit card but I get a pop up saying the the expiration date is an integer. I enter it as 02/19 and I've tried 02/2019. My acct will be cancelled tomorrow if I don't get this cleared up.

  1. Support Staff 1 Posted by Seth B on 07 Oct, 2018 06:29 AM

    Seth B's Avatar

    Hi Justin, apologies for the delay in getting back to you. It looks as if your payment went through successfully on October 1st. How were you able to resolve the problem?

    - Seth

  2. 2 Posted by Justin Tschette... on 07 Oct, 2018 02:09 PM

    Justin Tschetter's Avatar

    I was using my phone to make the payment when I was having troubles. I
    logged on with my laptop computer and it would allow the billing info to be
    accepted. It must have something to do with entering the info from my phone.

Reply to this discussion

Internal reply

Formatting help / Preview (switch to plain text) No formatting (switch to Markdown)

Attaching KB article:

»

Attached Files

You can attach files up to 10MB

If you don't have an account yet, we need to confirm you're human and not a machine trying to post spam.

  • New Issue

  • Conversation Started

    A conversation has been started with the Cashboard staff to resolve this discussion.

  • Close the discussion

Private Permissions

This discussion is private. Only Cashboard support staff and members of Subimage LLC can see and reply to it.

Public Permissions

This discussion is public. Everyone can see and reply to it.

Keyboard shortcuts

Generic

? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac

Recent Discussions

15 Mar, 2020 08:50 PM Attaching receipts to expenses line items
13 Mar, 2020 03:38 PM turn off reminders
28 Feb, 2020 02:04 AM Comments on multiple invoices
27 Dec, 2019 12:55 AM How to attach a pdf document to invoice and estimate?
14 Dec, 2019 12:41 AM Stripe asking me to upgrade to latest API

Recent Articles

Accepting credit card payments with Authorize.net
PayPal Integration
Template variable reference
Introduction to Cashboard templates
CSV data import