Can't apply outstanding credit

Christoffel Couck's Avatar

Christoffel Couck

18 Apr, 2018 07:21 AM

I have an invoice (2018008) that I can't set to zero or "paid" status. It's a negative number (credit note), and there is an outstanding credit of the same amount that I want to apply, but the invoice remains at -€726 and doesn't go to €0. It still shows as "unpaid". How can I solve this? Rgds

  1. Support Staff 1 Posted by Seth B on 20 Apr, 2018 06:56 PM

    Seth B's Avatar

    Hi Christoffel,

    You have two options here…

    - Actually invoice for the services rendered (€726 not -€726) and apply that payment to this invoice. I’d edit the Payment to note that it’s a “credit note”
    - Add a line item to that invoice that brings the total to €0.

    - Seth

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