Paypal link not working; Duplicate project names
Hi there-
I've had 2 clients in the past week have difficulty linking to paying via Paypal from the invoice. Can you troubleshoot?
Re: project names. I work on a lot of dissertations, so the project name "Dissertation" suits me fine. A while ago, the system suddenly decided that "duplicate" project names weren't OK, so I named a few after the client - "Dissertation: Ruth." The system shortly changed its mind and I was able to have duplicate project names again. In your most recent updates, however, this has reverted. I like being able to name the project whatever it is - Dissertation, Thesis - because it is already differentiated by virtue of the fact that it belongs to a different client! Please help and/or fix.
Thanks again for making Cashboard such a time-saving program! It
is the best!
Rebekka
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Support Staff 1 Posted by Seth B on Feb 18, 2013 @ 07:28 PM
I can troubleshoot if you give me more information. What exactly did they have issues with?
This is not a feature that's ever changed - but perhaps you're unclear on the rule.
Projects must have unique names - that belong to the same client. So you can have a project named "Dissertation" for Client A, and Client B - but you can't have two projects called "Dissertation" for Client A.
That's the rule, and it's been like this since Cashboard started.
Hope that clears things up.
Seth B closed this discussion on Feb 18, 2013 @ 07:28 PM.
Rebekka Helford re-opened this discussion on Feb 18, 2013 @ 08:01 PM
2 Posted by Rebekka Helford on Feb 18, 2013 @ 08:01 PM
Hi Seth.
I'll get specific feedback regarding the PayPal issue from my client.
With respect to the duplicate project name problem, this happened when I was creating a brand new (and very first) project for a brand new client, so there could not have been duplicate projects for this client. Thoughts?
Rebekka
Sent from the shmyPhone
Support Staff 3 Posted by Seth B on Feb 18, 2013 @ 08:57 PM
If you can reproduce this please give me the exact client & project name and I can look into it.
We have automated tests that check these sorts of business rules though, so I'd be shocked if something like that is happening.
Seth B closed this discussion on Feb 18, 2013 @ 08:57 PM.
Rebekka Helford re-opened this discussion on Feb 19, 2013 @ 12:07 AM
4 Posted by Rebekka Helford on Feb 19, 2013 @ 12:07 AM
Okay - the project name was user error. My bad.
I'm getting info from one of the clients regarding the paypal error.
Rebekka
- - - - - - -
A short while before his death, Rabbi Zusya said,
³In the world to come I shall not be asked:
Why were you not Moses?¹
I shall be asked:
Why were you not Zusya?¹²
Support Staff 5 Posted by Seth B on Feb 19, 2013 @ 12:16 AM
No worries. Let me know how I can help with PayPal.
PS: Have you considered using our new Stripe payment processing instead?
It's a lot nicer.
6 Posted by Rebekka Helford on Feb 19, 2013 @ 05:24 PM
Here's what my client said:
"I just got a blank page and at the very bottom it said: "Done with errors
on page". It wasn't very specific, was it? :P"
I'll check out Stripe!
- - - - - - -
A short while before his death, Rabbi Zusya said,
³In the world to come I shall not be asked:
Why were you not Moses?¹
I shall be asked:
Why were you not Zusya?¹²
Support Staff 7 Posted by Seth B on Feb 19, 2013 @ 07:24 PM
Rebekka do you have any idea what browser your customer is using? Also, did
they receive the error on the PayPal site or on ours?