Emails sent to customer

PC Expert Services's Avatar

PC Expert Services

23 Mar, 2023 07:31 PM

None of my emails sent from cashboardapp (estimates, invoices) are received by my customers.
I checked my email settings and nothing is bouncing back either.

I tried different email addresses with my customers and none are receiving the emails from cashboardapp. I can send an email to them directly from email account, not using cashboardapp, and they will receive it ok.

Please help.

Thank you

  1. Support Staff 1 Posted by Seth B on 23 Mar, 2023 09:45 PM

    Seth B's Avatar

    Hello thank you for the heads up about this!

    It looks like we are encountering a little bit of a spam email attack
    problem at the moment. I've adjusted some things on the server. Emails
    should be able to be delivered after a few hours. What I'd advise for now
    is downloading a PDF and sending a copy to your clients in the meantime if
    it's urgent. Otherwise I will ensure I check in with you tomorrow about
    this issue.

    Very sorry about the inconvenience. I'm working to get it fixed immediately.

    - Seth

  2. 2 Posted by PC Expert Servi... on 23 Mar, 2023 09:50 PM

    PC Expert Services's Avatar

    Hi Seth,

    Thank you for the update.

    But, now I am locked out of the app and cannot log back in anymore and
    resetting password is not sending emails to reset password either.

    Please help!

    Thank you.

  3. 3 Posted by PC Expert Servi... on 24 Mar, 2023 05:24 PM

    PC Expert Services's Avatar

    Hi Seth,

    Is there still an issue with your Server???

    Yesterday after we spoke, it started working, but today, again my customers
    are not receiving estimates and invoices emails sent from dashboard.

    Please advise.

    Thank you.


    Best Regards,

    PC Expert Services

    7545 Irvine Center Drive, Suite 200

    Irvine, CA 92618 | Inside REGUS Building

    TEL: (949) 478-1502

     <> PCExpertServices |
    <> BuyComputerOnline |
    <> USBicicletta

  4. Support Staff 4 Posted by Seth B on 24 Mar, 2023 07:41 PM

    Seth B's Avatar

    Hello good afternoon! It's working perfectly and I see you sent an email
    just recently at 12:13pm

    [image: image.png]

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