XML Export Broken
Hi Seth:
I've tried the XML Export a few times in the last several months but never received the email/file of the export. Would you please check it out?
Thanks!
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1 Posted by OS Ignite, Inc. on 28 Jul, 2022 01:03 PM
Update - The .iif file export is not functioning either.
2 Posted by OS Ignite, Inc. on 17 Nov, 2022 02:09 AM
Hi Seth:
The data export feature for both file types is inoperable. I suspected an email delivery issue but that isn't the case. Without receiving the email notification, I've deduced the link to access the export file: https://osignite.cashboardapp.com/provider/account/get_data_export/2022-11-14.iif
However, the export file is blank, 0 bytes. Your ticket system won't let me attach it here.
I hope you're able to solve the issue for us at your earliest convenience.
Thank you
3 Posted by OS Ignite on 23 Jan, 2025 03:09 PM
Hey Seth:
Checking back on this issue as well...
Every once in a while the .iif file works. The successful attempts seem to be in low traffic times, such as 3:00am Sunday morning. I assume the export is timing out... we have a ton of data, been with you for well over 10 years.
Thanks for the help.
4 Posted by OS Ignite, Inc. on 22 May, 2025 02:41 PM
Hello:
Thank you for fixing the recent issues. It seems stable this morning.
I'm following up on this thread as well... we haven't been able to create a "Data Export" recently. I tried again this morning with no luck.
Would you please create an export file for us? CSV would be great or whatever is easiest for you. Thanks!