tag:help.cashboardapp.com,2012-10-23:/discussions/problems/442-my-invoice-is-not-sendingCashboard: Discussion 2013-12-08T23:47:50Ztag:help.cashboardapp.com,2012-10-23:Comment/294122022013-10-15T17:17:00Z2013-10-15T17:17:00ZMy invoice is not sending<div><p>Cashboard has marked the invoice as sent.</p></div>danafallon@me.com Fallontag:help.cashboardapp.com,2012-10-23:Comment/294122022013-10-15T18:17:32Z2013-10-15T18:17:32ZMy invoice is not sending<div><p>Your test email worked just now.</p></div>danafallon@me.com Fallontag:help.cashboardapp.com,2012-10-23:Comment/294122022013-10-15T18:17:46Z2013-10-15T18:17:46ZMy invoice is not sending<div><p>Hi Dana,</p>
<p>As a quick check I logged in as you, and sent the invoice to you
with a note "Test from Seth @ Cashboard".</p>
<p>Here's the verification from our mail log that it was actually
sent:</p>
<pre>
<code>25886 Oct 15 18:14:59 app1 postfix/smtp[2007]: 258DD60533: to=<danafallon@me.com>, relay=mx1.me.com.ak
25886 adns.net[17.158.8.67]:25, delay=2.2, delays=0.05/0/0.56/1.5, dsn=2.5.0, status=sent (250 2.5.0 O
25886 k, envelope id 0MUQ00EKP2OXMDV0@nk11p00mm-smtpin014.mac.com)
25887 Oct 15 18:14:59 app1 postfix/qmgr[1940]: 258DD60533: removed</code>
</pre>
<p>You might check your SPAM folder to see if it's in there - but I
can verify that our servers are indeed sending the emails properly
from your account.</p>
<p>We do everything we can to ensure deliverability of these
emails, but unfortunately it's not a 100% exact science.</p>
<p>Please let me know if you find the test email that I sent, and
remember to check your SPAM folder.</p>
<p>Best regards,</p>
<ul>
<li>Seth</li>
</ul></div>Seth Btag:help.cashboardapp.com,2012-10-23:Comment/294122022013-10-15T18:20:20Z2013-10-15T18:20:20ZMy invoice is not sending<div><p>It is not in the spam folders for either myself or my client.
the test works, but resending the invoice is not working.</p></div>danafallon@me.com Fallontag:help.cashboardapp.com,2012-10-23:Comment/294122022013-10-15T18:26:46Z2013-10-15T18:26:46ZMy invoice is not sending<div><p>Are you sending with or without PDF?</p></div>Seth Btag:help.cashboardapp.com,2012-10-23:Comment/294122022013-10-15T18:33:03Z2013-10-15T18:33:03ZMy invoice is not sending<div><p>Nevermind - I see you're sending with PDF.</p>
<p>I tested your PDF and it's generating fine. I also see that your
invoice is being sent in our mail log to Stacy Johnson, as noted
here.</p>
<pre>
<code>25919 Oct 15 18:20:44 app1 postfix/smtp[2382]: B69536065F: to=<sjohnson@khrg.com>, relay=ASPMX.L.GOOGL
25919 E.com[173.194.77.27]:25, delay=1.1, delays=0.05/0.01/0.13/0.94, dsn=2.0.0, status=sent (250 2.0.
25919 0 OK 1381861244 sy1si20988690obc.116 - gsmtp)
25920 Oct 15 18:20:44 app1 postfix/qmgr[1940]: B69536065F: removed</code>
</pre>
<p>You might have Stacy check with her mail administrator to see if
they're blacklisting emails from our service, or a SPAM filter at
the mail server level is catching it.</p>
<p>Unfortunately I'm stumped as to what's going on here, but
Cashboard is definitely sending the email.</p></div>Seth Btag:help.cashboardapp.com,2012-10-23:Comment/294122022013-10-15T20:08:02Z2013-10-15T20:08:02ZMy invoice is not sending<div><p>Thanks. The last email sent. When I sent a reminder this morning
it did not go through.</p>
<p>Sent from my iPhone</p></div>danafallon@me.com Fallon