Michele Smith's Avatar

Michele Smith

18 Jul, 2013 04:20 PM

Every time I made an invoice for Ginger Shukrun for $2,176, it shows up as an outstanding credit. Now it's up to over $4,000 in outstanding credit. I deleted it several times, but she still has an outstanding credit when she actually doesn't.
How do i resolve this issue?


  1. Support Staff 1 Posted by Seth B on 18 Jul, 2013 04:57 PM

    Seth B's Avatar


    And "outstanding credit" just means that your client has paid you more than you've invoiced her.

    To easily see all invoices / payments for a client, view their name under the Contacts tab. After doing so, click the header that either says Invoices or Payments. I like to open these in new tabs in my browser by using command-click (mac) or ctrl-click (pc).

    You had a couple of duplicate payments entered, one of which I deleted.

    I also applied the outstanding payment (credit) to your client's unpaid invoice.

    You can view her invoices & total here and compare that to her made payments.

    After deleting the duplicate payment she now has a $0.80 outstanding credit because you've collected $0.80 more than you've invoiced her for.

    Make sense?

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