Credit
Hi,
Every time I made an invoice for Ginger Shukrun for $2,176, it shows up as an outstanding credit. Now it's up to over $4,000 in outstanding credit. I deleted it several times, but she still has an outstanding credit when she actually doesn't.
How do i resolve this issue?
Thanks,
Michele
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Support Staff 1 Posted by Seth B on 18 Jul, 2013 04:57 PM
Michele,
And "outstanding credit" just means that your client has paid you more than you've invoiced her.
To easily see all invoices / payments for a client, view their name under the Contacts tab. After doing so, click the header that either says Invoices or Payments. I like to open these in new tabs in my browser by using command-click (mac) or ctrl-click (pc).
You had a couple of duplicate payments entered, one of which I deleted.
I also applied the outstanding payment (credit) to your client's unpaid invoice.
You can view her invoices & total here and compare that to her made payments.
After deleting the duplicate payment she now has a $0.80 outstanding credit because you've collected $0.80 more than you've invoiced her for.
Make sense?