Mobile App

Sonja Shahan's Avatar

Sonja Shahan

24 Jun, 2013 07:00 PM

Hi!
I've tried to download the Cashboard mobile app a few times with no luck. When I log in to Cashboard from my iPhone I am encouraged download the app from http://touch.cashboardapp.com/ but the link doesn't work. I just get a blank page (from iPhone 4, OS 6.1).
Any ideas?
Thanks!
Sonja

  1. Support Staff 1 Posted by Seth B on 24 Jun, 2013 07:29 PM

    Seth B's Avatar

    Sonja,

    You don't "download" the app - it's only available in your browser.

    You must also have Javascript enabled in Safari for it to work. Please
    check your mobile Safari settings to ensure JavaScript is on.

    I'm using iOS 6.1.3 here and it's working perfectly.

    - s

  2. 2 Posted by Sonja Shahan on 24 Jun, 2013 07:56 PM

    Sonja Shahan's Avatar

    Hi Seth,

    Got it. But JavaScript is enabled (and has been).

    Screenshot attached of what happens when I click through to touch.cashboard.app

    Thanks!

    Sonja

  3. Support Staff 3 Posted by Seth B on 24 Jun, 2013 10:30 PM

    Seth B's Avatar

    Unfortunately if I can't reproduce the issue I can't fix it.

    Let's make sure we're on the same page here.

    1: You're using Safari, right?
    2: You're accessing https://touch.cashboardapp.com right? (not HTTP...HTTPS)

    If those are both true I'd try to do the following:

    1: Clear your Safari cache & cookies from the Settings app
    2: Power cycle your phone, try again
    3: Upgrade to the latest IOS and see if that fixes things

    Hopefully one of those will sort you out.

  4. 4 Posted by Sonja Shahan on 25 Jun, 2013 09:06 AM

    Sonja Shahan's Avatar

    Hi Seth,

    Check on all those. Yes to Safari, cache & cookies cleared, updated IOS, powered off and on, still no luck.

    The link I click from your site that say "mobile app" all send me to http://touch.cashboardapp.com/ (not HTTPS). When I put HTTPS in manually, I go to the Cashboard API page.

    Sorry if this is frustrating! I can wait until the app is available from the app store : ) When might that be?

    Thanks,

    Sonja

  5. Support Staff 5 Posted by Seth B on 25 Jun, 2013 09:28 AM

    Seth B's Avatar

    Unfortunately I have no concrete date to give you for that. Sorry.

    [ sent from my mobile // excuse me for any typos ]

  6. 6 Posted by Sonja Shahan on 25 Jun, 2013 11:50 AM

    Sonja Shahan's Avatar

    OK. So for now just no mobile access for me, until the mobile app is launched?

  7. Support Staff 7 Posted by Seth B on 25 Jun, 2013 08:39 PM

    Seth B's Avatar

    Sonja, I'm sorry but I have no idea.

    I did mispeak - it is HTTP not HTTPS - so you're fine there. We've tested the app on multiple iPhones, the iPhone simulator, and Android and it's all working here.

    There seems to be something else going on with your device that I can't pinpoint which is giving you that blank page.

    We will be updating the mobile site over the next coming months - so please keep an eye on our blog and our newsletter email announcements and try again at that time.

    Perhaps one of the updates will fix whatever is going on with your device.

  8. 8 Posted by Sonja Shahan on 26 Jun, 2013 03:43 PM

    Sonja Shahan's Avatar

    Hi Seth,
    Thanks for trying. I'l wait patiently for updates & a possible fix : )
    Cheers!
    Sonja

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