tag:help.cashboardapp.com,2012-10-23:/discussions/problems/313-mobile-appCashboard: Discussion 2013-06-26T22:44:56Ztag:help.cashboardapp.com,2012-10-23:Comment/274688442013-06-24T19:29:03Z2013-06-24T19:29:03ZMobile App<div><p>Sonja,</p>
<p>You don't "download" the app - it's only available in your
browser.</p>
<p>You must also have Javascript enabled in Safari for it to work.
Please<br>
check your mobile Safari settings to ensure JavaScript is on.</p>
<p>I'm using iOS 6.1.3 here and it's working perfectly.</p>
<ul>
<li>s</li>
</ul></div>Seth Btag:help.cashboardapp.com,2012-10-23:Comment/274688442013-06-24T19:56:56Z2013-06-24T19:56:56ZMobile App<div><p>Hi Seth,</p>
<p>Got it. But JavaScript is enabled (and has been).</p>
<p>Screenshot attached of what happens when I click through to
touch.cashboard.app</p>
<p>Thanks!</p>
<p>Sonja</p></div>Sonja Shahantag:help.cashboardapp.com,2012-10-23:Comment/274688442013-06-24T22:30:36Z2013-06-24T22:30:36ZMobile App<div><p>Unfortunately if I can't reproduce the issue I can't fix it.</p>
<p>Let's make sure we're on the same page here.</p>
<p>1: You're using Safari, right?<br>
2: You're accessing <a href=
"https://touch.cashboardapp.com">https://touch.cashboardapp.com</a>
right? (not HTTP...HTTPS)</p>
<p>If those are both true I'd try to do the following:</p>
<p>1: Clear your Safari cache & cookies from the Settings
app<br>
2: Power cycle your phone, try again<br>
3: Upgrade to the latest IOS and see if that fixes things</p>
<p>Hopefully one of those will sort you out.</p></div>Seth Btag:help.cashboardapp.com,2012-10-23:Comment/274688442013-06-25T09:06:00Z2013-06-25T09:06:00ZMobile App<div><p>Hi Seth,</p>
<p>Check on all those. Yes to Safari, cache & cookies cleared,
updated IOS, powered off and on, still no luck.</p>
<p>The link I click from your site that say "mobile app" all send
me to <a href=
"http://touch.cashboardapp.com/">http://touch.cashboardapp.com/</a>
(not HTTPS). When I put HTTPS in manually, I go to the Cashboard
API page.</p>
<p>Sorry if this is frustrating! I can wait until the app is
available from the app store : ) When might that be?</p>
<p>Thanks,</p>
<p>Sonja</p></div>Sonja Shahantag:help.cashboardapp.com,2012-10-23:Comment/274688442013-06-25T09:28:02Z2013-06-25T09:28:02ZMobile App<div><p>Unfortunately I have no concrete date to give you for that.
Sorry.</p>
<p>[ sent from my mobile // excuse me for any typos ]</p></div>Seth Btag:help.cashboardapp.com,2012-10-23:Comment/274688442013-06-25T11:50:01Z2013-06-25T11:50:01ZMobile App<div><p>OK. So for now just no mobile access for me, until the mobile
app is launched?</p></div>Sonja Shahantag:help.cashboardapp.com,2012-10-23:Comment/274688442013-06-25T20:39:00Z2013-06-25T20:39:00ZMobile App<div><p>Sonja, I'm sorry but I have no idea.</p>
<p>I did mispeak - it is HTTP not HTTPS - so you're fine there.
We've tested the app on multiple iPhones, the iPhone simulator, and
Android and it's all working here.</p>
<p>There seems to be something else going on with your device that
I can't pinpoint which is giving you that blank page.</p>
<p>We will be updating the mobile site over the next coming months
- so please keep an eye on our blog and our newsletter email
announcements and try again at that time.</p>
<p>Perhaps one of the updates will fix whatever is going on with
your device.</p></div>Seth Btag:help.cashboardapp.com,2012-10-23:Comment/274688442013-06-26T15:43:49Z2013-06-26T15:43:49ZMobile App<div><p>Hi Seth,<br>
Thanks for trying. I'l wait patiently for updates & a possible
fix : )<br>
Cheers!<br>
Sonja</p></div>Sonja Shahan