Problems Connecting Basecamp

Lindsay Sanchez's Avatar

Lindsay Sanchez

01 May, 2013 07:07 PM

Hello there,

I'd like to connect my basecamp account but it is not working. When I go to the account tab there is nothing about API tokens to be found...any other suggestions of what I could be doing wrong?

Thanks much,


  1. Support Staff 1 Posted by Seth B on 01 May, 2013 07:12 PM

    Seth B's Avatar

    Hi Lindsay,

    Are you using the new version of Basecamp, or "Basecamp Classic"? Please keep in mind Cashboard only works with the older "Classic" version now - but we do plan to integrate with the newer version later this year.

    - seth //

  2. 2 Posted by Lindsay Sanchez on 01 May, 2013 07:14 PM

    Lindsay Sanchez's Avatar

    How do I know if I'm using the old or new version?

  3. Support Staff 3 Posted by Seth B on 01 May, 2013 07:18 PM

    Seth B's Avatar

    If it looks like this - then it's the new version we don't support quite yet.

  4. 4 Posted by Lindsay Sanchez on 01 May, 2013 07:31 PM

    Lindsay Sanchez's Avatar

    Got it. yep that's what I have! Any idea when you'll be supporting it?

  5. Support Staff 5 Posted by Seth B on 01 May, 2013 07:39 PM

    Seth B's Avatar

    Sorry, no concrete dates yet. Just know that it is on the agenda though ;)

    - seth //

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