Invoice ID won't default back

Nathan Cser's Avatar

Nathan Cser

16 Apr, 2013 01:19 AM

When we first began invoicing, we manually created the invoices with "custom" template. We manually made the invoice ID in the format: .
Now that we're finally using the scheduler, we realized that the Invoice ID is auto-assigned by advancing the serial number component. Unfortunately, the project ID of the wrong client is at times used before the serial portion because this portion remains the same. This causes problems and therefore we wanted to go back to something simple such as the 000000 format proposed in http://help.cashboardapp.com/kb/misc/document-numbering-assigned-id
We tried initiating the new way by creating an invoice to our own company. After saving and trying to check if the autoformating reset by creating another invoice, we noticed again that the ID defaults to the format that we're trying to get away from.
How would we reset the autoformat to 000000?

  1. Support Staff 1 Posted by Seth B on 16 Apr, 2013 01:58 AM

    Seth B's Avatar

    Nathan,

    We don't have a capability to "reset" the numbering system at this time.

    For a full explanation of how the numbering system works please see this article:

    http://help.cashboardapp.com/kb/misc/document-numbering-assigned-id

  2. Support Staff 2 Posted by Seth B on 09 Jul, 2013 10:12 AM

    Seth B's Avatar

    Hi Nathan,

    Wanted to let you know that we're pushing a new feature that allows you to reset the numbering system, as explained here:

    http://help.cashboardapp.com/kb/misc/document-numbering-assigned-id...

    Please let me know your thoughts.

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