tag:help.cashboardapp.com,2012-10-23:/discussions/problems/2020-urgent-help-needed-invoices-that-are-paid-are-sending-automatic-remindersCashboard: Discussion 2016-08-10T16:44:16Ztag:help.cashboardapp.com,2012-10-23:Comment/405092182016-08-10T02:59:55Z2016-08-10T02:59:55ZUrgent Help Needed - Invoices that are paid are sending automatic reminders!<div><p>Hi Cathy,</p>
<p>I apologize for the sudden alarm. We had a spammer attack our
comment system, backlogging it with tens of thousands of emails.
Tonight we cleared those out, so older comments that have been
emailed into the system have finally been sent out.</p>
<p>I’m fairly sure that “invoice notices” for
unpaid invoices aren’t going to your customers. What I
suspect are being delivered are comments that you might have
emailed in response to their comments up to a few weeks ago.</p>
<p>I’m very sorry for this, and it shouldn’t happen
again as we’re looking into fixes to prevent this from
happening in the future.</p>
<p>I did post an alert on our Twitter and Facebook accounts about
the issue, and will most likely be issuing a blog post tomorrow
about the situation. If you need to, you can point your clients to
that for an explanation. In the meantime, you can point them to
this: <a href="https://www.facebook.com/Cashboard/posts/10154383343539257">https://www.facebook.com/Cashboard/posts/10154383343539257</a>
<a href="https://www.facebook.com/Cashboard/posts/10154383343539257">https://www.facebook.com/Cashboard/posts/10154383343539257</a></p>
<p>Please blame everything on me - not your fault here.</p>
<ul>
<li>Seth</li>
</ul></div>Seth Btag:help.cashboardapp.com,2012-10-23:Comment/405092182016-08-10T13:39:13Z2016-08-10T13:39:13ZUrgent Help Needed - Invoices that are paid are sending automatic reminders!<div><p>I figured something was up but this does make for some
embarrassing emails going out and explanations having to be made.
Understand it was something out of your control but still - not a
fun morning.</p></div>Chris Besetttag:help.cashboardapp.com,2012-10-23:Comment/405092182016-08-10T15:28:54Z2016-08-10T15:28:54ZUrgent Help Needed - Invoices that are paid are sending automatic reminders!<div><p>Chris, thanks for understanding. Not a fun morning here
either.</p>
<p>I had two options to go forward when we found out about the
attack. I could have wiped out all previous comments, or sucked it
up and processed them all. I chose the second. Hopefully it was the
right decision.</p></div>Seth Btag:help.cashboardapp.com,2012-10-23:Comment/405092182016-08-10T16:41:12Z2016-08-10T16:41:12ZUrgent Help Needed - Invoices that are paid are sending automatic reminders!<div><p>I have sent explanations to my clients. I think they each got
several emails over the past few days and they kept emailing me
questioning the invoices so it took me a while to figure out what
was going on.<br>
I am glad you have resolved the problem.<br>
It would be helpful if we could see a record of all emails sent by
the system so we can trace what is happening.</p></div>Cathy Shapirotag:help.cashboardapp.com,2012-10-23:Comment/405092182016-08-10T16:44:16Z2016-08-10T16:44:16ZUrgent Help Needed - Invoices that are paid are sending automatic reminders!<div><p>Hi Cathy,</p>
<p>Glad you were able to sort things out with your clients. We do
not keep a record of all emails sent on a per-account basis, but
what was sent late were all “comments” on documents
that had been back-logged due to the spammers. This would be
comments via email on your Invoices, etc.</p>
<p>Invoice reminders and notifications sent directly by you from
the system were not affected at all. Those all went out on time,
and were not back-logged.</p>
<ul>
<li>Seth</li>
</ul></div>Seth B