tag:help.cashboardapp.com,2012-10-23:/discussions/problems/1941-scheduled-invoices-not-marked-for-auto-send-are-being-auto-sentCashboard: Discussion 2016-08-12T01:53:24Ztag:help.cashboardapp.com,2012-10-23:Comment/393120892016-03-02T21:10:23Z2016-03-02T21:10:23ZScheduled Invoices not marked for Auto-send are being Auto-sent<div><p>We have had a few instances where an scheduled invoice was set
up and then temporarily suspended. We did this by unchecking the
auto-send (Send via email and Attach PDF) checkboxes. However,
we've just realized that these invoices were being created (as
expected) but they were also being dispatched by email. Not sure if
the PDF was attached or not.</p>
<p>The Scheduled Invoice system shows that invoice with a red X in
the Auto-send column.</p>
<p>This shouldn't happen, should it? Are we missing something else
that we need to set? Any help would be appreciated.</p>
<p>Jayme</p></div>Jayme Cousinstag:help.cashboardapp.com,2012-10-23:Comment/393120892016-03-02T21:40:24Z2016-03-02T21:40:24ZScheduled Invoices not marked for Auto-send are being Auto-sent<div><p>Hi Jayme,</p>
<p>As long as the “auto-send” checkbox is unchecked
(and the schedule is saved), then no invoices should automatically
go out at the time of creation. However, that doesn’t prevent
someone from manually sending the invoice created, and of course
doesn’t recall invoices already sent.</p>
<p>If you think auto schedules are sending anyhow, please give me
an example of schedule, and the invoice created / sent
automatically. Thank you!</p>
<ul>
<li>Seth</li>
</ul></div>Seth Btag:help.cashboardapp.com,2012-10-23:Comment/393120892016-03-03T19:43:40Z2016-03-03T19:43:40ZScheduled Invoices not marked for Auto-send are being Auto-sent<div><p>Hi Seth,</p>
<p>I’m fairly sure that the invoice(s) in question went out
automatically.</p>
<p>Sample:</p>
<p>Invoice: IHL-02808</p>
<p>Schedule: ClassicConcrete-Hosting-Domain-Renewal</p>
<p>This had not changed in over a year until just the other day
when I added the discount line item to “zero out” the
invoice in case it was sent again. I had the same issue with this
invoice last year, and I’m fairly certain have had similar
issues with scheduled invoices which I set to “not
send” once the service agreements ended. In the latter cases,
I’ve manually deleted the schedules. In this case however,
the suspension is temporary and I’d rather no delete the
schedule outright.</p>
<p>Many thanks for looking into this.</p>
<p>Jayme</p></div>Jayme Cousinstag:help.cashboardapp.com,2012-10-23:Comment/393120892016-03-04T00:20:55Z2016-03-04T00:20:55ZScheduled Invoices not marked for Auto-send are being Auto-sent<div><p>Jayme,</p>
<p>This invoice hasn’t even been sent. If it had, there would
be a history entry in the sidebar - right under where it says
“Invoice created” on this page: <a href="https://inhouselogic.cashboardapp.com/provider/invoices/show/IHL-02808">
https://inhouselogic.cashboardapp.com/provider/invoices/show/IHL-02808</a>
<a href="https://inhouselogic.cashboardapp.com/provider/invoices/show/IHL-02808">
https://inhouselogic.cashboardapp.com/provider/invoices/show/IHL-02808</a></p>
<p>You’ll notice, for other invoices that have indeed been
sent there are entries in the “activity log” (<a href="https://inhouselogic.cashboardapp.com/provider/overview/activity_log">https://inhouselogic.cashboardapp.com/provider/overview/activity_log</a>
<a href="https://inhouselogic.cashboardapp.com/provider/overview/activity_log">
https://inhouselogic.cashboardapp.com/provider/overview/activity_log</a>)</p>
<p>Keep in mind that YOU will receive an invoice that it has been
created from schedule each time. I think perhaps you might be
confusing this with the message that it has been sent.</p>
<p>Best regards,</p>
<ul>
<li>Seth</li>
</ul></div>Seth Btag:help.cashboardapp.com,2012-10-23:Comment/393120892016-03-05T15:13:51Z2016-03-05T15:13:51ZScheduled Invoices not marked for Auto-send are being Auto-sent<div><p>Ah, you’re probably spot-on with the issue of my having
been alerted to the creation. Very likely assumed that it meant
that it had been sent.</p>
<p>Thank you for clarifying and setting my mind at ease!</p>
<p>Jayme</p>
<p>In House Logic</p>
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