Link to invoice regarding

Andrew Contreras's Avatar

Andrew Contreras

16 Jan, 2016 12:42 PM

I sent an invoice through to a client, and for some reason when the client clicks on the link ,it asks to put in an email and password to see the invoice.? It has never done this before.

  1. Support Staff 1 Posted by Seth B on 16 Jan, 2016 05:38 PM

    Seth B's Avatar

    Hi Andrew,

    For security reasons, we expire our "autologin" links after 14 days. This
    time period is not adjustable at the moment. You can re-send the invoice,
    or have them login with their email address and blank password - assuming
    you didn't generate one for them.

    They can also use the "reset password" feature, just like you can, to
    generate a password for their account that will be mailed to them.

    Hope that clears up the confusion!

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