Invoicing
I am trying to send an invoice and it keeps automatically populating a field for a new email address, which I keep "x"iting out of. When I try to send, it keeps saying that I have the wrong email address for my new contact. I don't want to add a new contact. How can I get my invoice to send. This happened to me last month as well.
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1 Posted by danafallon@me.c... on 02 Oct, 2015 10:17 PM
Screenshot attached. I exit the additional contact and then it repopulates every time I hit send and rejects sending my invoice.
Support Staff 2 Posted by Seth B on 02 Oct, 2015 10:18 PM
Hi Dana,
This sounds like it might be a “browser autocomplete” option.
Can you please follow the directions here for your browser, try again, and let me know if that solved things?
http://www.computerhope.com/issues/ch000604.htm <http://www.computerhope.com/issues/ch000604.htm>
- Seth
3 Posted by danafallon@me.c... on 02 Oct, 2015 10:23 PM
It still won’t work
4 Posted by danafallon@me.c... on 02 Oct, 2015 10:28 PM
It appears to be a safari issue. Even with autofill, etc. off. It worked in firefox.
Support Staff 5 Posted by Seth B on 02 Oct, 2015 10:30 PM
Hi Dana, thanks for the heads up on that. The only reason it would be populating your email address in there is because of autocomplete. I haven’t yet upgraded to the same version of Safari and OS X you have, but will test when I do. Will also see if there’s anything we can be doing on our side to prevent that.
- Seth