Scheduled invoice

Michele Smith's Avatar

Michele Smith

25 Mar, 2013 09:43 AM

Hi, I've been trying unsuccessfully to stop an invoice from going out to a client who no longer works with me, however it keeps going out.
What do I need to do that I'm not doing?
Thanks,

Michele

  1. Support Staff 1 Posted by Seth B on 25 Mar, 2013 05:29 PM

    Seth B's Avatar

    Michele,

    You didn't make it clear if this is an invoice that keeps getting sent, or an invoice schedule that keeps creating invoices.

    If it's an invoice that keeps getting sent, I believe simply archiving your client will stop any emails from being sent.

    If it's a schedule that keeps getting created - simply delete the schedule.

    - seth // subimage.com

  2. 2 Posted by Michele Smith on 25 Mar, 2013 06:09 PM

    Michele Smith's Avatar

    The problem is that it keeps getting sent.

    Can you give me instructions on how to archive my clients?

    Thanks.

    Michele

  3. Support Staff 3 Posted by Seth B on 25 Mar, 2013 06:10 PM

    Seth B's Avatar

    Michele,

    Simply visit their information from under the "Contacts" tab, then use the menu button in the 3rd panel (it looks like an = sign with one more bar). "Archive" is an option under that menu.

    - seth // subimage.com

  4. 4 Posted by Michele Smith on 25 Mar, 2013 06:23 PM

    Michele Smith's Avatar

    Got it!

    Thank you!!

    Michele

  5. Lacy J closed this discussion on 25 Mar, 2013 07:00 PM.

  6. Seth B closed this discussion on 26 Mar, 2013 08:03 AM.

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