invoice doesn't get to client

Brian Plummer's Avatar

Brian Plummer

28 May, 2015 02:55 PM

One of my many customers is not getting anything when I send them a bill.When I changed the email address to the couples wife they get nothing.

  1. Support Staff 1 Posted by Seth B on 28 May, 2015 03:03 PM

    Seth B's Avatar

    Hi Brian, I’m sorry to hear that.

    One issue is that the invoices could be getting flagged by their email software as SPAM. Unfortunately we really don’t have a lot of control over that one. Another issue, is that if they are on hotmail/ <> we’ve had some issues with those addresses in the past. If you’re interested in the history of it see this discussion: <>

    One idea would be to download the invoice PDF and email it from your actual email client to see if that gets there in a more reliable fashion.

  2. 2 Posted by Brian Plummer on 28 May, 2015 03:06 PM

    Brian Plummer's Avatar

    it is a hotmail account

  3. Support Staff 3 Posted by Seth B on 28 May, 2015 03:07 PM

    Seth B's Avatar

    As I said, please have them check the SPAM folder, and we’ll continue to do what we can on our end to get things delivered.


    — Seth

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