invoice doesn't get to client
One of my many customers is not getting anything when I send them a bill.When I changed the email address to the couples wife they get nothing.
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Support Staff 1 Posted by Seth B on 28 May, 2015 03:03 PM
Hi Brian, I’m sorry to hear that.
One issue is that the invoices could be getting flagged by their email software as SPAM. Unfortunately we really don’t have a lot of control over that one. Another issue, is that if they are on hotmail/msn.com <http://msn.com/> we’ve had some issues with those addresses in the past. If you’re interested in the history of it see this discussion: http://help.cashboardapp.com/discussions/problems/1457-sending-invoices#comment_36092930 <http://help.cashboardapp.com/discussions/problems/1457-sending-invoices#comment_36092930>
One idea would be to download the invoice PDF and email it from your actual email client to see if that gets there in a more reliable fashion.
2 Posted by Brian Plummer on 28 May, 2015 03:06 PM
it is a hotmail account
Support Staff 3 Posted by Seth B on 28 May, 2015 03:07 PM
As I said, please have them check the SPAM folder, and we’ll continue to do what we can on our end to get things delivered.
Best,
— Seth