Mobile app requires login every time

Francis Potter's Avatar

Francis Potter

04 Mar, 2015 03:19 PM

I put a bookmark to touch.cashboardapp.com on the home screen of my iPhone 5S. But every time I go there, it asks for login credentials all over again. No way to remember my credentials? Makes the app virtually useless.

  1. Support Staff 1 Posted by Seth B on 04 Mar, 2015 04:14 PM

    Seth B's Avatar

    Hi Francis,

    Hopefully that’s really not the case. What happens is that if you’ve accessed the site in Safari - without the home bookmark - it stores that login information separately from the one accessed through the home screen bookmark.

    This is a Safari issue unfortunately, and not something we can control.

    Once you enter your login credentials to the home screen bookmarked version, it should be saved between launches of that bookmark. Can you please try that and verify? I just verified that is working on my iPhone 5s running iOS 8.

    Also, please ensure that you’ve not disabled Javascript in Safari, or disabled cookies.

    Thanks!

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