Mobile app requires login every time

Francis Potter's Avatar

Francis Potter

04 Mar, 2015 03:19 PM

I put a bookmark to on the home screen of my iPhone 5S. But every time I go there, it asks for login credentials all over again. No way to remember my credentials? Makes the app virtually useless.

  1. Support Staff 1 Posted by Seth B on 04 Mar, 2015 04:14 PM

    Seth B's Avatar

    Hi Francis,

    Hopefully that’s really not the case. What happens is that if you’ve accessed the site in Safari - without the home bookmark - it stores that login information separately from the one accessed through the home screen bookmark.

    This is a Safari issue unfortunately, and not something we can control.

    Once you enter your login credentials to the home screen bookmarked version, it should be saved between launches of that bookmark. Can you please try that and verify? I just verified that is working on my iPhone 5s running iOS 8.

    Also, please ensure that you’ve not disabled Javascript in Safari, or disabled cookies.


Reply to this discussion

Internal reply

Formatting help / Preview (switch to plain text) No formatting (switch to Markdown)

Attaching KB article:


Attached Files

You can attach files up to 10MB

If you don't have an account yet, we need to confirm you're human and not a machine trying to post spam.

Keyboard shortcuts


? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac