tag:help.cashboardapp.com,2012-10-23:/discussions/problems/1476-not-getting-pdf-sentCashboard: Discussion 2015-02-21T01:13:35Ztag:help.cashboardapp.com,2012-10-23:Comment/360998992015-02-20T18:46:00Z2015-02-20T18:46:00Znot getting pdf sent<div><p>Hi Glenn, long time no talk. Glad to see that you're still using
Cashboard.</p>
<p>I apologize that your emails are not being delivered. According
to our email logs (below), we're sending things out just fine to
your address...</p>
<pre>
<code>36320 Feb 20 17:24:56 app1 postfix/smtp[21479]: 8DF33604A3: to=<gdshuck@msn.com>, relay=mx2.hotmai
36320 l.com[65.55.92.136]:25, delay=1.1, delays=0.19/0/0.03/0.93, dsn=2.0.0, status=sent (250 <54
36320 e76de78d681_7593..fdac6f50217548b@app1.subimage.com.tmail> Queued mail for delivery)
36321 Feb 20 17:24:56 app1 postfix/qmgr[2925]: 8DF33604A3: removed</code>
</pre>
<p>Of course, that just means our mail server thinks it sent the
mail fine - which isn't much.</p>
<p>One question - have you checked your SPAM / JUNK folder for
these messages? Anything in there?</p>
<p><a href=
"http://help.cashboardapp.com/discussions/problems/1457-sending-invoices">
We've had a couple of complaints over the last week</a> or so about
hotmail, MSN, and Live.com emails being undeliverable - so there
might be something going on there at Microsoft. We've put in a
support ticket and are waiting to hear back from them
currently.</p>
<p>I'll keep you updated.</p></div>Seth Btag:help.cashboardapp.com,2012-10-23:Comment/360998992015-02-20T21:52:16Z2015-02-20T21:52:16Znot getting pdf sent<div><p>Hi Seth . I hope that all is well. Looks like you're dead on. I
sent to my<br>
other business Microsoft account and came through right away. Looks
like<br>
you'll have to talk with MS boys!</p>
<p>Also looking at alternatives to paypal. I know you're a fan of
Stripe. Still<br>
on the bandwagon?</p>
<p>Thanks .. Glenn</p></div>Glenn Shucktag:help.cashboardapp.com,2012-10-23:Comment/360998992015-02-21T01:12:34Z2015-02-21T01:13:35Znot getting pdf sent<div><p>Here's the response we got from the Outlook team (emphasis
mine...)</p>
<blockquote>
<p>We have completed reviewing the IP(s) you submitted. The
following table contains the results of our investigation.</p>
<p>Conditionally mitigated 74.50.53.230 Our investigation has
determined that there are no active blocks against these IP(s);
<em>however, some messages were filtered.</em> We have confirmed
that these IP(s) are eligible for conditional mitigation, but may
be subject to low daily email limits until they have established a
good reputation. Please note that this mitigation does not
guarantee that your mail will be delivered to a user's inbox.</p>
<p>Mitigation may take 24 - 48 hours to replicate completely
throughout our system.</p>
</blockquote>
<p>So what they're saying is that for some reason (which they won't
give us), they filtered out some messages - but now they'll
"conditionally" let our email through untouched within 24-48
hours.</p>
<p>I'm a bit puzzled by this as well and have followed up to see
why they've filtered out the messages. Hopefully this will start
working again soon and we can avoid problems to MSN in the future.
Just great dealing with huge corporations, right? :(</p>
<blockquote>
<p>Also looking at alternatives to paypal. I know you're a fan of
Stripe. Still on the bandwagon?</p>
</blockquote>
<p>Stripe is great, and we just launched <a href=
"https://cashboard.mymoolah.com/">a new partner program with
Moolah</a> that offers really low rates and simple setup as
well.</p>
<p>Stripe is pretty straightforward - just do the following:</p>
<ul>
<li>Go to Settings > Preferences inside Cashboard</li>
<li>Click the "Connect" button under <em>Payment Gateway</em> when
you have Stripe selected</li>
</ul>
<p>Doing that should walk you through the signup / setup
process.</p>
<p>If you'd rather reach someone on the phone, give Moolah a call
at 800-625-1670 and mention you'd like to obtain a gateway account
to work with Cashboard. Keep in mind Moolah can also send you a
physical terminal if you want to run cards in person.</p>
<p>Either one is a good choice.</p></div>Seth B