Undeliverable Invoice Emails?
I seem to have run into a problem in the past week with sending invoices. I've had 3 or 4 occasions when my customers have not received the invoices I sent. This has not happened to me previously.
Bayla @ Camden Printworks
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Support Staff 1 Posted by Seth B on 06 Feb, 2015 05:35 PM
Sorry to hear that Adam.
Did you advise the customers to check their SPAM folders? That can always be a cause of non-delivery.
If you give me the invoice #’s I can investigate a little more - but if you continue to have trouble the most reliable way to deliver them would be to download the PDF files and email them from your own computer.
2 Posted by Samantha on 18 Feb, 2015 08:45 AM
this is also happening to me there is nothing in spam filters and it looks like some customers hotmail and live and particularly phone users are not receiving their emails my invoice numbers are
14238670395432
16000000009884
3 Posted by Camden Printwor... on 18 Feb, 2015 03:38 PM
Unfortunately, not showing up in the SPAM folders.
------------------------------------
Camden Printworks
New Location!!
1621 South Broadway
Camden, NJ 08104
(856) 365-1424
www.camdenprintworks.net
Like us on Facebook!
http://on.fb.me/XkiHvX
4 Posted by Samantha on 18 Feb, 2015 06:45 PM
I contacted my customer and asked her the following
1. can you confirm to me if you were checking your emails on a phone tablet Mac computer laptop
2. Which make was the device.
3. Did you check on 2 different devices?
4. Did you actually go online to check your email on their server?
5. Did you check your junk folder?
6. Did you check at all with a PC?
her answer
I have been checking this on my emails via my iphone5
I have been able to view everything sent by you personally but didn't receive my invoice
I then changed the email address to my own and sent it to me which I received and forwarded a link
then the customer said
wasn't sure on the link you sent me to pay as it didn't bring everything up.
Iphone 5 issue maybe?
5 Posted by Samantha on 19 Feb, 2015 12:10 PM
16000000009891 another invoice of ours not been seen
Support Staff 6 Posted by Seth B on 19 Feb, 2015 09:05 PM
Hey everyone,
This is a really tricky one unfortunately - and one that will probably always nag at us. I've discussed the issue at length before. Giving that thread a read might be insightful.
To recap though, we're doing everything we know of to make our emails deliverable. This includes checking blacklists for our mail server ip address, using Sender Policy Framework, and hopefully using benign language in the stock emails that don't trip up SPAM filters.
All that being said, there's no guarantee our emails will ever be 100% deliverable.
= Samantha
I've edited the log here because this thread is public - but I jumped into our server to check things and indeed verify that your invoices are being sent for the number you gave me. Below is an exhaustive list of mail log deliveries for that particular address.
I understand that this is a maddening issue - trust me I'm right there with you all - and will continue to try and do everything in our power to ensure emails get delivered to the best of our ability. Unfortunately right now there's really nothing more I know of that can be done!
Support Staff 7 Posted by Seth B on 20 Feb, 2015 06:47 PM
An update here - we've put in a ticket with Microsoft today and are awaiting a response to see if they're blocking our emails at the server level for Live.com, Hotmail, and MSN.
Support Staff 8 Posted by Seth B on 21 Feb, 2015 01:14 AM
Here's the response we got from the Outlook team (emphasis mine...)
So what they're saying is that for some reason (which they won't give us), they filtered out some messages - but now they'll "conditionally" let our email through untouched within 24-48 hours.
I'm a bit puzzled by this as well and have followed up to see why they've filtered out the messages. Hopefully this will start working again soon and we can avoid problems to MSN in the future. Just great dealing with huge corporations, right? :(
9 Posted by Debbie Burdick on 11 Jun, 2015 10:37 PM
I have a client with hotmail and they are not receiving the invoices either.