tag:help.cashboardapp.com,2012-10-23:/discussions/problems/1457-sending-invoicesCashboard: Discussion 2016-08-12T01:55:36Ztag:help.cashboardapp.com,2012-10-23:Comment/359837072015-02-06T17:35:23Z2015-02-06T17:35:23ZUndeliverable Invoice Emails?<div><p>Sorry to hear that Adam.</p>
<p>Did you advise the customers to check their SPAM folders? That
can always be a cause of non-delivery.</p>
<p>If you give me the invoice #’s I can investigate a little
more - but if you continue to have trouble the most reliable way to
deliver them would be to download the PDF files and email them from
your own computer.</p></div>Seth Btag:help.cashboardapp.com,2012-10-23:Comment/359837072015-02-18T08:45:06Z2015-02-18T08:45:07ZUndeliverable Invoice Emails?<div><p>this is also happening to me there is nothing in spam filters
and it looks like some customers hotmail and live and particularly
phone users are not receiving their emails my invoice numbers
are<br>
14238670395432<br>
16000000009884</p></div>Samanthatag:help.cashboardapp.com,2012-10-23:Comment/359837072015-02-18T15:38:04Z2015-02-18T15:38:04ZUndeliverable Invoice Emails?<div><p>Unfortunately, not showing up in the SPAM folders.</p>
<hr>
<p>Camden Printworks<br>
New Location!!<br>
1621 South Broadway<br>
Camden, NJ 08104<br>
(856) 365-1424 <a href=
"http://www.camdenprintworks.net">www.camdenprintworks.net</a><br>
Like us on Facebook!<br>
<a href="http://on.fb.me/XkiHvX">http://on.fb.me/XkiHvX</a></p></div>Camden Printworkstag:help.cashboardapp.com,2012-10-23:Comment/359837072015-02-18T18:45:17Z2015-02-18T18:45:19ZUndeliverable Invoice Emails?<div><p>I contacted my customer and asked her the following<br>
1. can you confirm to me if you were checking your emails on a
phone tablet Mac computer laptop<br>
2. Which make was the device.<br>
3. Did you check on 2 different devices?<br>
4. Did you actually go online to check your email on their
server?<br>
5. Did you check your junk folder?<br>
6. Did you check at all with a PC?</p>
<p>her answer<br>
I have been checking this on my emails via my iphone5</p>
<p>I have been able to view everything sent by you personally but
didn't receive my invoice</p>
<p>I then changed the email address to my own and sent it to me
which I received and forwarded a link</p>
<p>then the customer said</p>
<p>wasn't sure on the link you sent me to pay as it didn't bring
everything up.</p>
<p>Iphone 5 issue maybe?</p></div>Samanthatag:help.cashboardapp.com,2012-10-23:Comment/359837072015-02-19T12:10:02Z2015-02-19T12:10:02ZUndeliverable Invoice Emails?<div><p>16000000009891 another invoice of ours not been seen</p></div>Samanthatag:help.cashboardapp.com,2012-10-23:Comment/359837072015-02-19T21:05:31Z2015-02-19T21:05:31ZUndeliverable Invoice Emails?<div><p>Hey everyone,</p>
<p>This is a really tricky one unfortunately - and one that will
probably always nag at us. I've <a href=
"http://help.cashboardapp.com/discussions/suggestions/159-email-deliverability">
discussed the issue at length before</a>. Giving that thread a read
might be insightful.</p>
<p>To recap though, we're doing everything we know of to make our
emails deliverable. This includes <a href=
"http://mxtoolbox.com/SuperTool.aspx?action=blacklist%3a74.50.53.230&run=toolpage">
checking blacklists for our mail server ip address</a>, using
<a href=
"http://en.wikipedia.org/wiki/Sender_Policy_Framework">Sender
Policy Framework</a>, and hopefully using benign language in the
stock emails that don't trip up SPAM filters.</p>
<p>All that being said, there's no guarantee our emails will ever
be 100% deliverable.</p>
<p>= <strong>Samantha</strong></p>
<p>I've edited the log here because this thread is public - but I
jumped into our server to check things and indeed verify that your
invoices are being sent for the number you gave me. Below is an
exhaustive list of mail log deliveries for that particular
address.</p>
<pre>
<code>5844 Feb 16 09:09:07 app1 postfix/smtp[22058]: E6E6760402: to=<michelle...@hotmail.co.uk>, relay=mx3.hotmail.com[65.55.33.119]:25, delay=0.89, delays=0.13/0/0.17/0. 5844 59, dsn=2.0.0, status=sent (250 <54e1b3b2e4360_6f6c..fdac473b8272252@app1.subimage.com.tmail> Queued mail for delivery)
5943 Feb 16 09:55:47 app1 postfix/smtp[23757]: 98A6B60407: to=<michelle...@hotmail.co.uk>, relay=mx3.hotmail.com[65.55.37.72]:25, delay=1.1, delays=0.12/0.01/0.18/0 5943 .78, dsn=2.0.0, status=sent (250 <54e1bea298293_6f6c..fdac473b8274657@app1.subimage.com.tmail> Queued mail for delivery)
6121 Feb 16 11:01:25 app1 postfix/smtp[26426]: D89B460402: to=<michelle...@hotmail.co.uk>, relay=mx2.hotmail.com[65.55.37.104]:25, delay=1.2, delays=0.17/0/0.17/0.8 6121 8, dsn=2.0.0, status=sent (250 <54e1ce03d8263_6f6c..fdac473b827972e@app1.subimage.com.tmail> Queued mail for delivery)
19575 Feb 18 14:26:07 app1 postfix/smtp[17738]: D732A6061F: to=<michelle...@hotmail.co.uk>, relay=mx3.hotmail.com[65.55.37.120]:25, delay=3.9, delays=0.16/0/0.35/3.4 19575 , dsn=2.0.0, status=sent (250 <54e4a0fbd6b25_faa..fdac8c27e15127a@app1.subimage.com.tmail> Queued mail for delivery)
21010 Feb 18 21:49:21 app1 postfix/smtp[11968]: 1751A6063A: to=<michelle...@hotmail.co.uk>, relay=mx2.hotmail.com[65.55.33.119]:25, delay=1.1, delays=0.12/0/0.18/0.7 21010 6, dsn=2.0.0, status=sent (250 <54e508e016da1_faa..fdac8c27e1917f8@app1.subimage.com.tmail> Queued mail for delivery)
23396 Feb 19 06:15:32 app1 postfix/smtp[7273]: 8374B607A3: to=<michelle...@hotmail.co.uk>, relay=mx3.hotmail.com[65.55.33.135]:25, delay=0.76, delays=0.1/0/0.21/0.45 23396 , dsn=2.0.0, status=sent (250 <54e57f838300d_faa..fdac8c27e257284@app1.subimage.com.tmail> Queued mail for delivery)
24233 Feb 19 12:10:21 app1 postfix/smtp[27638]: 5FED76063A: to=<michelle...@hotmail.co.uk>, relay=mx4.hotmail.com[65.54.188.72]:25, delay=0.97, delays=0.12/0/0.16/0. 24233 68, dsn=2.0.0, status=sent (250 <54e5d2ac5f7d4_faa..fdac8c27e27228e@app1.subimage.com.tmail> Queued mail for delivery)</code>
</pre>
<p>I understand that this is a maddening issue - trust me I'm right
there with you all - and will continue to try and do everything in
our power to ensure emails get delivered to the best of our
ability. Unfortunately right now there's really nothing more I know
of that can be done!</p></div>Seth Btag:help.cashboardapp.com,2012-10-23:Comment/359837072015-02-20T18:47:29Z2015-02-20T18:47:29ZUndeliverable Invoice Emails?<div><p>An update here - we've put in a ticket with Microsoft today and
are awaiting a response to see if they're blocking our emails at
the server level for Live.com, Hotmail, and MSN.</p></div>Seth Btag:help.cashboardapp.com,2012-10-23:Comment/359837072015-02-21T01:14:05Z2015-02-21T01:14:22ZUndeliverable Invoice Emails?<div><p>Here's the response we got from the Outlook team (emphasis
mine...)</p>
<blockquote>
<p>We have completed reviewing the IP(s) you submitted. The
following table contains the results of our investigation.</p>
<p>Conditionally mitigated 74.50.53.230 Our investigation has
determined that there are no active blocks against these IP(s);
<strong>however, some messages were filtered.</strong> We have
confirmed that these IP(s) are eligible for conditional mitigation,
but may be subject to low daily email limits until they have
established a good reputation. Please note that this mitigation
does not guarantee that your mail will be delivered to a user's
inbox.</p>
<p>Mitigation may take 24 - 48 hours to replicate completely
throughout our system.</p>
</blockquote>
<p>So what they're saying is that for some reason (which they won't
give us), they filtered out some messages - but now they'll
"conditionally" let our email through untouched within 24-48
hours.</p>
<p>I'm a bit puzzled by this as well and have followed up to see
why they've filtered out the messages. Hopefully this will start
working again soon and we can avoid problems to MSN in the future.
Just great dealing with huge corporations, right? :(</p></div>Seth Btag:help.cashboardapp.com,2012-10-23:Comment/359837072015-06-11T22:37:47Z2015-06-11T22:37:47ZUndeliverable Invoice Emails?<div><p>I have a client with hotmail and they are not receiving the
invoices either.</p></div>Debbie Burdick