Data lost

Erik Baetens's Avatar

Erik Baetens

29 Jan, 2015 08:33 AM

One of my employees has deleted a task (Roy Donck). It looks like he was able to delete tasks while he is only employee.
All hours are now lost ? Is there anyway to recover this data ? What is the actual status of the invoice. Is all data there also lost.

  1. Support Staff 1 Posted by Seth B on 29 Jan, 2015 04:02 PM

    Seth B's Avatar

    Hi Erik,

    I apologize but there’s no “data recovery” or “undo” at this time.

    If your employee deleted a task that had been invoiced the invoice is fine - but the task and time entries themselves are gone.

    When invoicing we “import” that time to create the relevant invoice data - so if tasks get deleted it doesn’t affect your invoice.

  2. 2 Posted by Erik Baetens on 29 Jan, 2015 05:08 PM

    Erik Baetens's Avatar

    ?But it looks that the task has been deleted without invoicing. Is this possible ?

    Van: Seth B <[email blocked]>
    Verzonden: donderdag 29 januari 2015 17:02
    Aan: Erik Baetens
    Onderwerp: Re: Data lost [Problems #1450]

  3. Support Staff 3 Posted by Seth B on 29 Jan, 2015 05:09 PM

    Seth B's Avatar

    Unfortunately if the task has been deleted, then it’s gone forever. I apologize - I misunderstood your first email.

    We hope to offer some level of undo in the future, but for now sadly I can’t do anything for you. Sorry once again.

    — Seth

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