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Pj Disharoon's Avatar

Pj Disharoon

20 Mar, 2013 03:19 AM

Hello,
After i entered my login credentials it wouldnt allow me to login. It stated that i didnt have the correct info. I entered the correct info but still received the message...

  1. Support Staff 1 Posted by Seth B on 20 Mar, 2013 03:43 AM

    Seth B's Avatar

    PJ,

    What mobile device are you using and what version of the operating system are you running on it?

  2. 2 Posted by Pj Disharoon on 20 Mar, 2013 03:52 AM

    Pj Disharoon's Avatar

    Samsung Tab 10.1 (wifi) Android 4.0.4

    I'm about to try it out on my Note II

  3. Support Staff 3 Posted by Seth B on 20 Mar, 2013 04:11 AM

    Seth B's Avatar

    Thanks. Yeah this seems to be a known issue. I've had 3 other customers report they can't login on large resolution devices on newer Android systems.

    I myself only have a Samsung Nexus 4S to test on, but hopefully we'll get something a bit bigger/newer down the road.

  4. Lacy J closed this discussion on 20 Mar, 2013 08:08 PM.

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