tag:help.cashboardapp.com,2012-10-23:/discussions/cashboard-mobile/12-login-failureCashboard: Discussion 2013-10-11T02:53:49Ztag:help.cashboardapp.com,2012-10-23:Comment/239750632013-01-18T18:33:47Z2013-01-18T18:33:47ZLogin failure<div><p>Hi Mike,</p>
<p>Your subdomain would be just the first part of the address...so
don't include ".cashboardapp.com" - just the part before that.</p>
<p>Hope that helps.</p></div>Seth Btag:help.cashboardapp.com,2012-10-23:Comment/239750632013-10-10T21:02:39Z2013-10-10T21:02:39ZLogin failure<div><p>Hi,</p>
<p>Can someone give me an idea of how to login to the mobile app
please.</p>
<p>This would be such a good addition to the webapp, why is this
not properly addressed yet?</p>
<p>Thank you,<br>
Derek.</p></div>Derek Ventertag:help.cashboardapp.com,2012-10-23:Comment/239750632013-10-10T21:12:14Z2013-10-10T21:13:19ZLogin failure<div><p>Derek, not sure what you mean by this...</p>
<blockquote>
<p>why is this not properly addressed yet?</p>
</blockquote>
<p>Also, not sure how you're failing to "login to the mobile app" -
but you can access Cashboard Mobile at <a href=
"https://touch.cashboardapp.com">https://touch.cashboardapp.com</a></p>
<p>To login, you need your email address, password, and Cashboard
subdomain - which again, is the part of your Cashboard web address
without the "cashboardapp.com" part.</p>
<p>For instance, if Cashboard address is <a href=
"https://webmonkey.cashboardapp.com">https://webmonkey.cashboardapp.com</a>
- my subdomain would be "webmonkey".</p>
<p>Make sense?</p></div>Seth Btag:help.cashboardapp.com,2012-10-23:Comment/239750632013-10-11T00:13:06Z2013-10-11T00:13:06ZLogin failure<div><p>Hi Seth,</p>
<p>My apologies if I came over as being critical. It’s more
being disappointed.</p>
<p>I looked on both the google web app store for my Samsung phone
as well as on an iPhone and the app’s does not seem to
exist.</p>
<p>Then, I also tried both the addresses you noted below and
without any luck.</p>
<p>My company name is dvadinc, so I replaced webmonkey with that
but it just say ‘server error’.</p>
<p>So, with this, there is two things. If the apps exists, they are
way too difficult to find.<br>
Secondly, either the solution does not work on my phone, which
means that ‘it has not yet been properly addressed’ or
the explanation is not good enough. (and it seems pretty straight
forward.)</p>
<p>Any thoughts?</p>
<p>Kind regards,<br>
Derek Venter</p>
<p>DVAD Inc.<br>
1604 962 0013 (Office)<br>
1604 962 0014 (Fax)<br>
P.O.Box 794, Whistler, BC,<br>
Canada, V0N 1B0<br>
Web: <a href="http://www.dvad.ca">www.dvad.ca</a><a href=
"http://www.dvad.ca/">http://www.dvad.ca/</a><br>
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copies of the original message. Thank you.</p></div>Derek Ventertag:help.cashboardapp.com,2012-10-23:Comment/239750632013-10-11T02:53:44Z2013-10-11T02:53:44ZLogin failure<div><p>Derek, I see where the confusion is coming into play here.</p>
<blockquote>
<p>I looked on both the google web app store for my Samsung phone
as well as on an iPhone and the app’s does not seem to
exist.</p>
</blockquote>
<p><strong>Our app is not one that you download.</strong></p>
<p>What you need to do is launch Safari on your iPhone, and go to
<a href=
"https://touch.cashboardapp.com">https://touch.cashboardapp.com</a></p>
<ul>
<li>At that site, click/tap the LOGIN button</li>
<li>Enter your email address, password, and subdomain
(dvadinc)</li>
</ul>
<p>It should look like the image I've attached - but you can even
go there in your web browser on the computer to see what it should
look like.</p>
<h2><a href="#native-apps" name="native-apps" class="anchor" id=
"native-apps"></a>Native apps</h2>
<p>What you're looking for is called a "native app", from an app
store. We hope to offer our app as one of these in the future, but
for now you'll need to access it through your web browser on the
phone.</p>
<p>This allows us to develop one app for multiple phones.</p>
<p>Hope that clears things up finally.</p></div>Seth B