Login failure

Mike Simmonds's Avatar

Mike Simmonds

18 Jan, 2013 06:30 PM

I have tried to access the beta mobile app but get a login failure message each time. I know the email and password is correct. I think the subdomain is correct i.e. same as url without .com.
Can you advise?

  1. Support Staff 1 Posted by Seth B on 18 Jan, 2013 06:33 PM

    Seth B's Avatar

    Hi Mike,

    Your subdomain would be just the first part of the address...so don't include ".cashboardapp.com" - just the part before that.

    Hope that helps.

  2. 2 Posted by Derek Venter on 10 Oct, 2013 09:02 PM

    Derek Venter's Avatar


    Can someone give me an idea of how to login to the mobile app please.

    This would be such a good addition to the webapp, why is this not properly addressed yet?

    Thank you,

  3. Support Staff 3 Posted by Seth B on 10 Oct, 2013 09:12 PM

    Seth B's Avatar

    Derek, not sure what you mean by this...

    why is this not properly addressed yet?

    Also, not sure how you're failing to "login to the mobile app" - but you can access Cashboard Mobile at https://touch.cashboardapp.com

    To login, you need your email address, password, and Cashboard subdomain - which again, is the part of your Cashboard web address without the "cashboardapp.com" part.

    For instance, if Cashboard address is https://webmonkey.cashboardapp.com - my subdomain would be "webmonkey".

    Make sense?

  4. 4 Posted by Derek Venter on 11 Oct, 2013 12:13 AM

    Derek Venter's Avatar

    Hi Seth,

    My apologies if I came over as being critical. It’s more being disappointed.

    I looked on both the google web app store for my Samsung phone as well as on an iPhone and the app’s does not seem to exist.

    Then, I also tried both the addresses you noted below and without any luck.

    My company name is dvadinc, so I replaced webmonkey with that but it just say ‘server error’.

    So, with this, there is two things. If the apps exists, they are way too difficult to find.
    Secondly, either the solution does not work on my phone, which means that ‘it has not yet been properly addressed’ or the explanation is not good enough. (and it seems pretty straight forward.)

    Any thoughts?

    Kind regards,
    Derek Venter

    DVAD Inc.
    1604 962 0013 (Office)
    1604 962 0014 (Fax)
    P.O.Box 794, Whistler, BC,
    Canada, V0N 1B0
    Web: www.dvad.ca<http://www.dvad.ca/>
    Please don't print this e-mail unless you really need to.
    The information contained in this e-mail message is confidential and subject to certain laws pertaining to the protection of proprietary information. It is intended only for the use of the individual or entity named in the address line above. If the reader of this message is not the intended recipient, or the authorized agent thereof, the reader is hereby notified that retention or any dissemination, distribution or copying of this transmission is strictly prohibited. If you have received this communication in error, please notify us immediately by telephone and delete all copies of the original message. Thank you.

  5. Support Staff 5 Posted by Seth B on 11 Oct, 2013 02:53 AM

    Seth B's Avatar

    Derek, I see where the confusion is coming into play here.

    I looked on both the google web app store for my Samsung phone as well as on an iPhone and the app’s does not seem to exist.

    Our app is not one that you download.

    What you need to do is launch Safari on your iPhone, and go to https://touch.cashboardapp.com

    • At that site, click/tap the LOGIN button
    • Enter your email address, password, and subdomain (dvadinc)

    It should look like the image I've attached - but you can even go there in your web browser on the computer to see what it should look like.

    Native apps

    What you're looking for is called a "native app", from an app store. We hope to offer our app as one of these in the future, but for now you'll need to access it through your web browser on the phone.

    This allows us to develop one app for multiple phones.

    Hope that clears things up finally.

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