Login failure
I have tried to access the beta mobile app but get a login
failure message each time. I know the email and password is
correct. I think the subdomain is correct i.e. same as url without
.com.
Can you advise?
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Support Staff 1 Posted by Seth B on 18 Jan, 2013 06:33 PM
Hi Mike,
Your subdomain would be just the first part of the address...so don't include ".cashboardapp.com" - just the part before that.
Hope that helps.
2 Posted by Derek Venter on 10 Oct, 2013 09:02 PM
Hi,
Can someone give me an idea of how to login to the mobile app please.
This would be such a good addition to the webapp, why is this not properly addressed yet?
Thank you,
Derek.
Support Staff 3 Posted by Seth B on 10 Oct, 2013 09:12 PM
Derek, not sure what you mean by this...
Also, not sure how you're failing to "login to the mobile app" - but you can access Cashboard Mobile at https://touch.cashboardapp.com
To login, you need your email address, password, and Cashboard subdomain - which again, is the part of your Cashboard web address without the "cashboardapp.com" part.
For instance, if Cashboard address is https://webmonkey.cashboardapp.com - my subdomain would be "webmonkey".
Make sense?
4 Posted by Derek Venter on 11 Oct, 2013 12:13 AM
Hi Seth,
My apologies if I came over as being critical. It’s more being disappointed.
I looked on both the google web app store for my Samsung phone as well as on an iPhone and the app’s does not seem to exist.
Then, I also tried both the addresses you noted below and without any luck.
My company name is dvadinc, so I replaced webmonkey with that but it just say ‘server error’.
So, with this, there is two things. If the apps exists, they are way too difficult to find.
Secondly, either the solution does not work on my phone, which means that ‘it has not yet been properly addressed’ or the explanation is not good enough. (and it seems pretty straight forward.)
Any thoughts?
Kind regards,
Derek Venter
DVAD Inc.
1604 962 0013 (Office)
1604 962 0014 (Fax)
P.O.Box 794, Whistler, BC,
Canada, V0N 1B0
Web: www.dvad.ca<http://www.dvad.ca/>
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Support Staff 5 Posted by Seth B on 11 Oct, 2013 02:53 AM
Derek, I see where the confusion is coming into play here.
Our app is not one that you download.
What you need to do is launch Safari on your iPhone, and go to https://touch.cashboardapp.com
It should look like the image I've attached - but you can even go there in your web browser on the computer to see what it should look like.
Native apps
What you're looking for is called a "native app", from an app store. We hope to offer our app as one of these in the future, but for now you'll need to access it through your web browser on the phone.
This allows us to develop one app for multiple phones.
Hope that clears things up finally.