Payments Error

Cathy Shapiro's Avatar

Cathy Shapiro

11 Jan, 2018 07:28 PM

Payments through paypal used to work through your system.
Now they aren't.
I double checked and I have granted access to the API through Paypal.
I have a business account with Paypal Pro
I even have the IPN set up.
In Cashboard it does have Paypal Pro set up in Preferences.
The error my clients get is:
"Your payment could not be processed.
This message was returned from our payment processor:
The transaction cannot be processed. The merchant's account is not able to process transactions.
If you continue to encounter this, please contact support. "

Can you please tell me what's going on? I have a legacy account and have always been able to process credit cards in the past.

  1. Support Staff 1 Posted by Seth B on 16 Jan, 2018 02:24 AM

    Seth B's Avatar

    Hi Cathy, sorry to hear PayPal is giving you trouble.

    As far as I understand it, this is a misconfiguration with PayPal, and nothing to do with Cashboard. You’ll need to contact support there to get things ironed out.

    I googled the exact error and found this on PayPal’s site:

    Note: The merchant account attempting the transaction is not a business account at PayPal. Check your account settings. <>

    - Seth

Reply to this discussion

Internal reply

Formatting help / Preview (switch to plain text) No formatting (switch to Markdown)

Attaching KB article:


Attached Files

You can attach files up to 10MB

If you don't have an account yet, we need to confirm you're human and not a machine trying to post spam.

Keyboard shortcuts


? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac